- I am responsible for change management and support of a large electronic document management database connecting to over a 100 standard and customised client web portals. - Negotiate time frames, and provide quoting and costing.- Assisted in the development of a document sampling portal to accelerate business workflow as part of business improvement.- Assisted in gaining PCI credit card compliancy by documenting developer web security standards for the business.- Provide input on sales IT concepts, proposals, presentations and demonstrations by supplying quotes and providing input to requirements analysis and concept proposals as required.- Assist in client-facing meetings on a technical level when required.- I am responsible for application support and administration in the company’s ITIL workflow solution (LANDesk).

- Analysed work flow and nationalised improvements nationally and assisted in implementing solutions.- Facilitated design and development of systems with team members.- Provided input on sales IT concepts, proposals, presentations and demonstrations by supplying quotes and providing input to Requirements Analysis and Concept Proposals as required.- Participated and conducted project management activities.- Attained highest possible ’PROTECTED’ government Australian Tax Office security clearance- Identified areas of system improvement/automation to save costs and implemented solutions.- Developed, maintained and modified a number of high-profile database systems autonomously. - Developed a large number of Windows .NET front-end applications with complex database back ends.- Worked autonomously to monitor and manage client system change requests, including discerning client needs (i.e. business and systems analysis)- Served as the escalation point for technical issues identified by my team.

Designed and developed numerous web site solutions using Microsoft’s Visual Studio.Developed, maintained and modified a number of high-profile database systems autonomously. Responsible for change management and administration of one of the company’s flagship client web portals.Worked on projects using AGILE and SDLC development life cycles.

Developed, maintained and modified a number of high-profile database systems.Created training DVDsWorked as a Quality Auditing OfficerPeriodically audited procedures and processes to ensure the company was adhering to the ISO 9001 quality standard.Provided formal audit reporting to the Quality Manager.Organised and conducted procedure audit meetings with department stakeholders.

Created and processed custom data processing systems.Converted various client data formats into a standard processing format.