I am an experienced Technical Account Manager and Business Requirements Analyst with 13 years of experience in the software development and design industries. I have excellent written and verbal communication skills, regularly acting as the voice of the client for the company’s development team to help deliver business changes, solve problems, increase efficiency, and manage business development. I have demonstrated experience documenting required changes, flagging potential issues or gaps, and suggesting existing process flows which could be leveraged.I am also comfortable acting as a voice of the company, liaising with stakeholders at different levels of seniority, from end-users to company directors and can communicate big concepts, process changes, and complex projects in clear and concise language. I am capable of gaining, retaining and upselling to customers, and I’m very confident in both demoing software and training end-users.In my previous positions, I have worked in multiple roles and managed multiple responsibilities for a worldwide client base; I can draw on my range of knowledge and experiences gained in my various roles to consider problems from alternative perspectives to help deliver the best solution for all parties.Outside of work, I enjoy going to concerts, practising bass and guitar, and gaming. I was even able to combine my guitar and gaming loves and once made a Guitar Hero controller play like a real instrument.
Listed skills include Customer Service, Html, Photoshop, Social Media, and 23 others.