Craig Down Email & Phone Number

West Berkshire, Uk

South East, England

• Four years within the IBM Security Services team delivering multiple cybersecurity programmes and projects often simultaneously across multiple accounts. Ranging from highly complex £50M data centre transformation programmes to simple £50,000 application upgrade projects, across a wide variety of industries; Finance, Public Sector, Telecommunications, Retails and Utilities. Utilising both traditional Waterfall methodologies, Agile and hybrid techniques to achieve success.• Cybersecurity consultant with advanced knowledge of Security Intelligence Operations Centre, Identity Access Management, Managed Endpoint solutions and their associated processes, controls and practices. Experience of delivering to NIST, ISO and MITRE frameworks.

Woking

• Multiple roles within the Projects & Programmes team supporting a large Public Sector Client; Business Development Manager, Deputy Delivery Manager, Deputy Programme Manager, Project Quality Analyst & Project Manager.• Support the Account Leadership Team activities with respect to Business Development and Base Growth with the client. Provide advise to business units on the sustainable, efficient and effective use of the IBM services and make recommendations for the exploitation of IT investment and use of available services with respect to new projects and IT investment. Work with the client to support the production of business cases and business justifications where these are required for the provision of new projects and services.• Work with the business units to assess business needs and propose solutions that meet business and technical objectives through the use of IBM’s capability and expertise.• Deputising for both Delivery Managers and Programme Managers on the account where required.• Part of the Project Quality Assurance team, responsible for ensuring continued process compliance by the delivery teams and providing an invaluable training resource to new resources. • Leading a project team in delivering a solution to the Client using the appropriate business measurements and terms and conditions for the task according to the project summary. • Overall performance responsibilities for managing the scope, cost, schedule, contractual deliverables, which includes following the defined client processes and techniques.• Managing all project resource (including sub contractors) and for establishing an effective communication plan with the project team and the customer. • Provide day to day direction to the project team and regular project status to the customer. • Ensuring that reviews are performed at the specified project milestones and for producing completion reports.

Egham (Client Office - Cemex)

• Leader of UK & Ireland AMS Application Development & Maintenance (ADM) team that services CEMEX Enterprise and Local applications, covering support, minor enhancements and major developments projects.• Part of UKI governance team that is accountable for client relationship at a country level.• Task manager responsibilities for a team of 14 resources; based on and off-shore.• Responsible for Service Delivery, including design and implementation of continuous improvement programs.• Application portfolio covers a wide range of applications from global SAP installations to stand-alone .Net applications. Supporting a wide range of End-to-End business processes from Financial Accounting, Human Resources, Sales, Production Planning and Quality Control, and Data Warehousing.

Egham, United Kingdom

• Responsible for the management of the Production application portfolio, from continuous improvement programs, through to deployment and support, across an estate of 500 sites with approximately 1,000 users.• Seen as a primary internal contact for Production solution consultancy by the UK business and other IT teams.• Leader of the Production systems support function for UK & Ireland cluster; up to 8 direct reports plus a further 15 indirect reports. Member of the local Level 2 team, whilst managing collaboration processes with Global DBA Team in Mexico and other Level 1 & Level 3 support teams across Europe.• Deputy leader of the European System Virtual team, responsible for UK & Ireland cluster.• Responsible to ensure all internal ITIL and business processes are followed by the system support functions.

United Kingdom

• Responsible for the project management of the IT infrastructure required for the CEMEX Way (CW) regional roll outs of the current Production System (GINCO) in the UK. This incorporated design, risk assessment, specification, procurement, testing, implementation and stabilization stages of the project including the coordination of the 14 person strong IT project team to fulfill these tasks, including 2 full-time DBA’s.• To ensure IT infrastructure was delivered on time and to budget of £1.3M.• Collaboration with Central Operations & Support teams in Monterrey on the deliverance of M2O & M2S tasks for production systems.• Business Process consultant for CW Hand-over, responsible for Production, Raw Materials, Quality and Automation tracks. Tasks: - Chair regular meetings with stakeholders - Conduct business process mapping workshops and produce maps according to corporate mapping methodology. - Maintain Issues lists and liaison with development teams on resolution - Define and document Key Performance Indicators with business. - Identify and plan resolution of knowledge gaps.• Instigation of M2S Strategy in the formulation of UK based Level 2 support teams including recruitment and training of teams and their continued development.

Egham, United Kingdom

• Originally employed to convert stand-alone MS Access system to MS SQL Server Client/Server application.• Responsible for all aspects of the development cycle from analysis to deployment and support of the company Ready Mix Quality Control system.• Provision of Business Intelligence services for internal customers using MS SQL with Crystal Reports and other tools.

London, United Kingdom

Responsible for all aspects of the development cycle from analysis to deployment of in-house bespoke systems for a large City based financial recruitment agency. Upon successful delivery of the solutions it was then my responsibility to train the company training staff on the operation of the solution to enable them to train the users, plus train the Helpdesk staff to aid in the provision of first line support.

London, United Kingdom

• Responsible for the management, development, motivation and training of a department of five programmers & production staff which performed two main functions; Processing of client data using bespoke databases created in MS Access 2000 & SQL Server 7.0 and the production of personalised output on High Speed Xerox 4135 Laser printers. Also the support and maintenance of both internal and external client IT systems, i.e. web site, phone systems , ISDN links, Remote Access links and email.• Overall control of the company’s production requirements (data processing, lasering & mailing)• Representation of IT and other departments at board level meetings.• Planning and control of £140k annual IT expenditure budget• Project Manager for ad-hoc and annual major projects

Education record

Architecture

Education record