Grade A - Top 5 Heatons Store in IrelandGeneral Manager for Heatons & Sports World - Managing a team of 6 assistant managers and a combined staff of 50+Responsible for managing the day to day operation of this Top 5 Ireland store with an assistant management team of six and a staff of 50+. It is my role to ensure that all targets, KPI’s and brand standards are met for this dual Heatons & Sports World store while maintaining an encouraging environment for the team.ResponsibilitiesKey focus on people management in this busy Top 5 store – responsible for recruitment and development of all team membersTasked with instilling a motivational environment into the current team while also developing new starters in the businessIdentifying talent within the business for further promotion and development Strong focus on communication, training and presenting Heatons standards in this store due to the high expectations at director levelIntroducing a culture change within the store to ensure maximum profits are yieldedInstallation and re-establishment of company best practise guidelines

Promoted to store General Manager Grade B Stores with a strong focus on home wares General Manager for Heatons - managing a staff of 35Responsible for managing the day to day operation of the stores, setting customer service standards and launching initiatives to hit sales targets. Developing and motivating a team, whilst ensuring everyone adheres to company policies and procedures.ResponsibilitiesResponsible for the management, training and development of a team of 35 staffDriving operational, visual and customer service standards in storeMonitoring and reviewing store performance on a daily basis. Accountable for driving daily, weekly & monthly targets including Key Performance Indicators (KPI)Maximising sales through effective merchandising and driving company marketing policies. Designing and deciding on store layouts. Working with the visual team to manage displays within the storeFETAC level 6 assessor for customer serviceActively monitoring competitor activityPromoting a positive and rewarding working environmentExtensive security & cash handling skillsFull stock taking experienceSales & Marketing dutiesFirst point of customer contact. Conflict resolution - handling and resolving of customer complaints First Aid Nominee

Assistant Manager of the Sports World segment of the business.Promoted from Cork to the flag ship store in Carrickmines to assist with the full refurbishment of the property with a specific focus on sports apparel.