Craig Duggan Email and Phone Number
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My experience and track record includes the successful delivery of products, solutions and professional services, as well as the management of these services over a period of more than 20 years. During this time, I have solidified a strong understanding of the payments industry and have successfully managed to apply my knowledge within disparate areas, including: business development, strategic drivers and sales.A four year period at S1 (now ACIWorldwide), while based in Australia with a primary focus in the Pacific and South East Asia markets, and focusing on business development, added richness to my overall experience which now spans a global view of payments industries, market challenges, sectors and custom solutions. At Transaction Junction I form part of a dynamic team that intends on making a difference - during an incredibly exciting time - in the digital payment industry. We build new and exciting solutions based on the latest technologies, providing safe and secure processing solutions to an increasing pool of retail merchants and industry partners. My focus areas include partnerships, strategic alliances, business expansion and customer retention.I believe in strong communication strategies and conducting business in innovative and exciting ways in order to derive value and build solutions that are fit for purpose and aimed at overall customer satisfaction.Specialties: Transaction switching and paymentsNew business developmentAccount managementLegacy systems migrationPayments solution designNew business strategies and payments innovationPublic speaking and presentationsRetail payments and digital merchandisingCommunicationInterests:IoT, Digitalisation, Cloud computing, AI, Blockchain, Creativity, Collaboration, Ideation
Transaction Junction
View- Website:
- transactionjunction.co.za
- Employees:
- 114
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Chief Commercial Officer (Cco)Transaction JunctionWestern Cape, South Africa
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DirectorTransaction Junction (Namibia) Ltd Jun 2023 - Present
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General ManagerTransaction Junction Feb 2021 - PresentCape Town, Western Cape, ZaOversee the growth of Transaction Junction's world-class payment solutions across all industry verticals. Responsible for strategy, customer relationships, operational excellence and delivering industry redefining solutions that matter!Our customers are central to everything that matters. Responsible for ensuring that every facet of our business meets and exceeds expectations at every level. #customercentricity #quality #peopleandproducts #purposefulmotivation
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Head Of CommercialTransaction Junction Dec 2014 - Feb 2021Cape Town, Western Cape, ZaTransaction Junction (TJ) focuses on the digital payments journey, using technology and innovation to enhance the overall customer experience.TJ is a business-enablement transaction platform that delivers digital payment solutions to suit the needs of businesses across diverse markets, while ensuring that the regulatory requirements are taken care of. TJ provides services that encompass every level of touchpoint in the payment chain, ensuring that payments are delivered at the point of sale (PoS) securely and timeously. TJ solutions provide retailers with the flexibility they need when it comes to choosing the financial services provider, digital product ranges and end-user devices they require. TJ consistently delivers innovations via the introduction of new technologies, payment types and economies of scale, all positively influencing the integrity of the overall transaction flow.
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Business DevelopmentTransaction Junction Dec 2015 - Nov 2019Cape Town, Western Cape, ZaTransaction Junction (TJ) focuses on the digital payments journey, using technology and innovation to enhance the overall customer experience.Processing in excess of 780,000,000 (seven hundred and eighty million) transactions per annum, TJ is ideally suited to provide advanced insight into the world of payments and the associated technologies, helping our customers to demystify the entire EFT process, while providing tremendous value through our ability to leverage and interpret our customers' data through a rich MIS layer - throughout the retail payment chain, regardless of the channel used to process a transaction.With a strong emphasis on our engineering capabilities, and market-leading implementation approach, my role at TJ is to leverage our existing strengths, identify new key focus areas and drive value to our existing customers, while identifying and leveraging new opportunities. I enjoy a strong focus on customer experience, while ensuring that our client-supplier relationships can be strengthened through meaningful and accurate engagements.
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Src PresidentDavinci Business School Jun 2023 - May 2024 -
Business Development: SimigenixBlue Label Telecoms Dec 2014 - Dec 2015ZaNew technology solutions, customer focus and expansion. I am responsible for identifying technology trends, and shifting focus to delivering solutions that will ultimately grow the business.Particular interests in the mobile payments technology trends and omni-commerce world.Consulting, using my payments history and expertise is a significant area of focus. -
General Manager: Integrated Transaction SolutionsAltech Card Solutions May 2013 - Nov 2014Alberton, Gauteng, ZaI have the responsibility of running and growing the payments-enabling business unit at Altech Card Solutions. By offering advanced products, solutions and services in all aspects of retail payments, we aim to enhance the customer experience across all channels of the payments life cycle.Altech Card Solutions can supply the full end-to-end lifecycle management of the entire retail payment chain, spanning multi-channel, multi-token and complete system integration. We do this with a comprehensive Managed Services offering, with a personable approach to the way in which we do business. Doing and enabling business should always be fast, simple and efficient.Managed Service provision enhances every aspect that would appeal to a customer, a lower cost of ownership, increased revenues, infallible uptime and attention to the 'small things', while providing innovation and leadership in an ever-changing industry. -
Manager: Integrated Transaction SolutionsAltech Card Solutions Jun 2012 - May 2013Alberton, Gauteng, ZaCurrently responsible for the Integrated Transaction Solutions (ITS) department at Altech Card Solutions.We operate a secure, certified, fully redundant transaction processing environment as an outsourced and managed services environment. Integration into leading technologies, including card management services, ATM Processing, POS driving and acquiring, integrated lane solutions, as well as mobile payment technologies and value-added services are core to the services we provide.My tasks include new business development, as well as the overall compliance and operative requirements for ITS.
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Sales Executive: Australia & New ZealandAci Worldwide Jan 2011 - Jun 2012Coral Gables, Florida, UsI am currently responsible for new business development in the Australia and New Zealand markets for S1. Our primary focus is on providing industry-leading payments solutions to the financial services industry, focussing on Financial Institutions, Retailers, Mobile Operators and Independent Sales Organisation.S1 is a leading provider of these solutions on a global scale and a great emphasis has been placed on the replacement of legacy payment environment, focussing on the delivery of Payments Services Hub solutions with a high emphasis on flexibility and configurability.For more than 20 years, S1 has been a leader in developing software solutions that offer flexibility and reliability. Over 3,000 organizations worldwide depend on S1 for payments, online banking, and branch banking solutions that deliver a competitive advantage -
Senior Presales ConsultantS1 Corporation Jun 2009 - Jan 2011UsI relocated from South Africa to Melbourne Australia to join the S1 Payments Asia Pacific regional team. My main role was to provide a sales supporting function as a technical consultant.During this time I was responsible for the delivery of:- Proposals, RFI responses and RFP responses- Initial payments solution design and product architecture- Primary customer interface for consulting purposes- Providing technical and business-oriented presentations- Pricing strategy and quotations to new prospects- Delivery of technical proof of concepts and running technical demonstrations -
Presales ConsultantS1 Corporation May 2009 - Jan 2011Us
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Marketing Manager: Integrated Transaction ServicesAltech Card Solutions May 2007 - May 2009Alberton, Gauteng, ZaResponsibilities included:- System Architecture and payment solution design- New product/solution strategy- New Business Development- Relationship Management - Operational Team (internal) Management
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Service Delivery ManagerBusiness Connexion May 2007 - Dec 2007Centurion, Gauteng, ZaService Delivery Manager responsible for the delivery of ICT projects to major contracts of Business Connexion.Major account management, including service delivery management of infrastructure managing network engineers and communication service delivery to a set budget and timeframe. -
Payments Engineer / Solution Consultant / Pre-Sales / Senior Account ManagerS1 Corporation Oct 2001 - May 2007UsI was responsible for multiple portfolios at S1 during my time in the Johannesburg office.Initially my responsibilities included being the first S1 / Postilion technical resource employed in the Johannesburg / Gauteng region. I was directly responsible for technical implementation and integration of new and existing systems across the customer base. After this I moved into a project management line and was responsible for the management of project delivery in the Payments arena.For the last 3 years at S1 in Johannesburg I was responsible for business development within the Africa region, including sub-saharan Africa, as well as Senior Account Manager for major accounts held by S1 in South Africa.Before I left in May 2007 I had assumed responsiblity for the management of all service delivery and customisation to our new and existing customer base as the Professional Services Manager.
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Senior Systems EngineerEcnet Oct 1997 - Oct 2001I was employed as a senior systems engineer at ECnet (Electronic Commerce Networks). We were the first online eCommerce service provider in the Africa region and provided secure payments processing solutions for online retailers and manufacturers.During this time I was responsible for the management and implementation of payment systems, which were both home-grown as well as externally sourced.I managed secure connections to the major banking network in Southern Africa and ensured that transactions flowed securely and correctly from our systems to all external parties, which also included online retailers and traditional in-store retailers.I was furthermore responsible for server maintenance, router configurations and management, internal infrastructure support and the management of our Microsoft Exchange Messaging platform.ECnet was dissolved as part of the .COM crash late in 2001.
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Network EngineerPersetel Oct 1996 - Dec 1997During my time at Persetel, one of the largest ICT companies in South Africa, I was responsible for network and desktop application support for internal Information Systems.During this time my key responsibilities involved the rollout of Windows 95, Microsoft Exchange and Microsoft SMS. My progression from this moved my general skill level into a more network centred environment and eventual specialisation on Microsoft Exchange. At the end of this time I elected to move internally within the organization into the more specialised role available within the E-Commerce opportunity created by ECnet (Electronic Commerce Networks).
Craig Duggan Skills
Craig Duggan Education Details
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Davinci InstituteCreativity Management -
Kobus Neethling InstituteCreativity Management
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Duke UniversityBuilding Strategic Agility
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The Complex Sale Inc.R.A.D.A.R. - Winning Opportunities
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Pink Elephant TrainingItil: Service Delivery Foundation
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DamelinAdvanced Project Management (Pmbok)
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Pretoria University Of TechnologyInformation Technology
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Davinci InstituteTechnology And Innovation
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Pink Elephant TrainingItil: Service Delivery Professional
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Belfast High School
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MancosaDesign Thinking And Innovation
Frequently Asked Questions about Craig Duggan
What company does Craig Duggan work for?
Craig Duggan works for Transaction Junction
What is Craig Duggan's role at the current company?
Craig Duggan's current role is Chief Commercial Officer (CCO).
What is Craig Duggan's email address?
Craig Duggan's email address is cr****@****n.co.za
What schools did Craig Duggan attend?
Craig Duggan attended Davinci Institute, Kobus Neethling Institute, Duke University, The Complex Sale Inc., Pink Elephant Training, Damelin, Pretoria University Of Technology, Davinci Institute, Pink Elephant Training, Belfast High School, Mancosa.
What skills is Craig Duggan known for?
Craig Duggan has skills like New Business Development, Solution Design, Technical Analysis, Cross Selling, Team Leadership, Self Management, Product Specialist, Public Speaking, Solution Architecture, Account Management, Integration, Crm.
Who are Craig Duggan's colleagues?
Craig Duggan's colleagues are Lester Sonemann, Warda Adams, Aashiq Mollagee, Gerbrand Vermeulen, Shona Andrews, Virgel Hendricks, Cheslin Arendse.
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