Liaise with orgs/businesses to create partnerships and build community, coordinating with them to create unique events.Grow community by means of outreaching and social media engagement, as well as monitoring metrics to provide direction.Consider competitor arenas and reflect what sets BELONG apart, providing the best customer experience. Developing creative strategy to present new ways to track and improve KPIs, with opportunity to be implemented company-wide.Planning and hosting both esport and casual events, as well as sponsored developer events e.g. Xbox, and going the extra mile to decorate and cosplay.Managing budget and prioritising tasks to grow brand awareness and community.

Provide and maintain outstanding customer service by asking open questions and using gaming/product expertise to ensure the customer has all they need.Managing the store socials to engage customers and drive business, sharing upcoming releases and current deals. Empowering team to achieve targets via training and coaching, using an effective feedback model.Managing team by delegating and prioritising tasks in order to construct an efficient day.Maintain high standard of commercial compliance and store order.