Craig Eiter Email & Phone Number

Washington, District Of Columbia, US

Eden Prairie, MN, US

Cambria brings the high standards of an American company and the passion of a family-owned business to everything we do. We’re dedicated to making and keeping a bold, simple promise: to transform natural quartz into breathtaking surfaces and exceptional customer experiences.In my current role I lead:- Business Partner Management (drive premier customer.

Eden Prairie, MN, US

Accomplishments - Led transformation of our customer ordering ecosystem including Salesforce, Oracle and our bespoke eCommerce engine. Delivered significant business and customer value while exercising business influence and leadership.- Drove improved in-market fabrication shop site visits resulting in improved customer fabrication results which also.

Toronto, ON, CA

• Head of GTM Commercial Tools, Thomson Reuters ($6B market leader for Legal, Tax and Corporate business information). Define and deploy our strategy to drive increasing value from our strategic partners across our.
• Defined value model for increasing engagement and value from our primary GTM commercial tools including Salesforce, Apttus and SAP.
• Defined enhancement model for prioritizing enhancement requests from existing tenants including growth drivers, funding and execution teams.
• Deepening relationships with strategic GTM providers including Salesforce, Eloqua, Apttus and SAP.

Toronto, ON, CA

• Head of GTM Digital Business Processes, Thomson Reuters. Defined the strategy, drove the direction and delivered the business transformation for our Lead to Support capabilities.Accomplishments
• Delivered on successful rollout to 300 sellers for initial phase of lead to support program.
• Delivered on 100 Day Plan including charter, strategy, structure, governance and roadmap.
• Created the enterprise workflow and technology model for lead to support over 4 integrated workflow and technology modules including marketing (Eloqua), sales and service (Salesforce), ordering and contracting (Apttus).
• Managed the day-to-day execution and delivery including Agile teams, program management, executive and employee communications and training and education for end users in sales and back office.

Toronto, ON, CA

• Responsible to drive organic sales and revenue growth by delivering a significantly enhanced end user and customer experience.AccomplishmentsProject lead for the Legal business unit including strategy, scope, schedule.
• Created a COE for our CRM and Order Capture (OC) Project. Defined the strategy, operating mechanisms and deployment for our CRM and OC project. Recruited the leaders and team to deliver on this “blue chip” priority.
• Designed and delivered an Apttus enabled CPQ and contracting solution. Delivered an integrated and dramatically simplified go to market solution to configure, price, quote and electronically contract with customers. In.

Toronto, ON, CA

• Accomplishments
• Improved our contracting process to relieve administrative burden on our sales teams and improve our overall customer experience. Included standardized, simplified 2-page terms and conditions and order documents.
• Reduced administrative burden for our sales colleagues by reducing held orders, delivering an automated tool for exception review and approvals and improving our sales and commissions reporting.
• Led a Thomson Reuters, macro Global Account Management deployment including structure, customer accounts, and go to market plans including sales, revenue and compensation plans.
• Designed and delivered ongoing education focused on markets and customers, products, selling skills and tools by leveraging our re-designed onboarding sales training team, curriculum and new LMS.
• Drove increased SFDC engagement with platform, features and functionality.

Toronto, ON, CA

• Responsible for customer experience with three global contact and service centers; sales training for field sales reps and Inside Sales teams; and general sales operations. Annual operating budget of $30MM and 500+.
• Created CE Vision, Strategy and Principles. Created customer experience vision of “being a company that is easier to do business with” by serving our customers with principles of Know Me, Help Me and Value Me.
• Created Balanced Scorecard. Quadrants include Core Performance (quality, productivity, utilization); customer satisfaction (quarterly customer surveys); service quality (random daily customer surveys); and culture.
• Lead Customer Touchpoint Initiative. Lead cross functional, cross business unit teams with overall goal of making our company easier to do business with. Includes teams on customer experience model; reducing customer.
• Restructured Sales Training. Designed and implemented a complete refresh of the training strategy, structure and team composition to enable our sales teams to compete more effectively in the marketplace. Recruited new.
• Deployed effective sales operations. Centralized sales operations and created and deployed on new charter focused on growing sales with technology based skills applications, communicating effectively with proper.

Toronto, ON, CA

• Vice President & Chief Operating Officer, Global Account Management (GAM) and Pangea3, Thomson Reuters Professional. Drove increased revenues and profits in Global law firms and Corporations by strengthening client.
• Created GAM business unit. Helped create GAM organization, strategy and structure including business case and approval. Helped establish UK and North America based teams for 31 total Law Firms and Corporations with.
• Delivered unique Compensation, End User Training, and CRM systems. Designed and implemented comp system to drive GAM strategy and growth. Partnered to drive integrated real-time-help and learning management system for.
• Delivered Year 1 Performance for Pangea3, new acquisition. Assisted with business analysis to acquire Pangea3, an India-based Legal Process Outsourcing company, to strategically capture adjacent market revenues. Opened.
• Divested Hildebrandt Baker Robbins consulting business. Divested 150 employee consulting business effective July 2011; critical leader for shut-down activities including employee communications.

Toronto, ON, CA

• Vice President & Chief Operating Officer, Law Firms, and Vice President, Print, Thomson Reuters Legal. Reported to SVP/GM of Law Firms, a $1.7B revenue portfolio. COO responsible to allocate resources (headcount.
• Reorganized Consulting Services while delivering optimal 2009 performance. Consolidated two $25MM separate founder/owner operated consulting businesses. Successfully reduced operating expenses by approximately $15MM.
• Designed new process to manage challenging Westlaw renewals. Worked with key field and segment leadership to develop critical process to manage renewals that were trending downward.

Toronto, ON, CA

• Vice President, Finance, Thomson North American Legal. Reported to the CFO while supporting Strategic Marketing ($2.2B revenue responsibility, $70MM cost), New Product Development (responsible for product pipeline.
• Delivered Increased Growth for Thomson West. Helped drive West’s revenue growth from 1.1% to 7.5%; online growth increased from 5.1% to over 9.0%. Assisted in implementing front end customer strategy for our 7 customer.
• Delivered significant business tools. Included online and print revenue models to manage revenue drivers; a two-year detailed print shipping schedule; and a contract management system.
• Delivered improved program performance. WestPack program improved by changing business rules and collaborating to sell this internally; assisted in the pilot and launch of Library Maintenance Agreements.
• Designed and helped launch Finance Mentoring, Job Rotations and Town Hall programs.
• Helped Reorganize Strategic Marketing. Finance management participant on core team that met over 4 months to reorganize Strategic Marketing, establishing customer segments, leadership and restructured organization.

• Senior Vice President & CFO, Star Tribune. (Nation’s 16th largest daily newspaper, $400MM rev.) Reported to Publisher and President while serving on Executive Team, responsible for company leadership, strategy.
• Successfully led cross company effort to optimize procurement processes. Realized savings and efficiencies in major expense categories by focusing on demand, supply and compliance management. We involved over 100.
• Enhanced business acumen and accountability of ExComm. Completely revamped the monthly management reports to more effectively communicate progress to date on business metrics, drivers and financials.
• Successfully outsourced remittance processing. Strategic benefits included headcount reductions, converting fixed costs to variable, positioning for electronic funds transfers and avoiding significant capital.
• Managed new product development for our Sales and Marketing division to ensure incremental revenue and margins were acceptable, weighing strategic importance, competitive positioning and overall returns.

• Vice President & CFO, Star Tribune.Executive Team leader directly responsible for company performance by delivering short term results consistent with our long term strategy. Managed 50 finance employees responsible.
• Promoted to Vice President & CFO after being recognized as a key business and talent resource shortly after the McClatchy Corporation’s purchase of Star Tribune in March 1998.
• Helped manage major News section enhancements to ensure there were appropriate metrics to assess reader impact and business returns. Involved cross-functional teams of News, Sales & Marketing and Production.
• Led the implementation of PeopleSoft budgets and purchasing, and upgrades of GL and AP.

Dulles, Virginia, US

Dulles, Virginia, US

Charlotte, North Carolina, US

Accounting, Accounting And Finance

Education record