Led 45-member team of company operators, owner-operators, and warehouse staff in conducting day-to-day operations of courier service. Scheduled all incoming and outgoing courier to ensure customer satisfaction. Monitored destination of courier and assigned appropriate vehicles. Maintained record of customer requests and associated inventory. Coordinated with drivers and provided an update for driver activity. Managed various inbound and outbound calls and ensured efficient entry into the system. Coordinated with dispatch departments and ensured completion of pick-ups. Developed strategies and procedures with shift manager(s) to improve production/distribution. Performed research on unfinished loads on an everyday basis. Communicated with customers and couriers to investigate missing requirements. Managed employee relations by way of assisting with corrective action and providing regular evaluations.