Craig Ernzen Email & Phone Number

Responsible for successful software implementation, maintenance and ongoing support and delivery of our cloud-based products as well as any consulting services purchased by the client.Develop and maintain a deep understanding of clients’ data and provider network management workflows to ensure that clients are consistently using the platform to achieve their strategic objectives.Develop comprehension of the client’s internal process for delivering data in a consistent manner and… Show more Responsible for successful software implementation, maintenance and ongoing support and delivery of our cloud-based products as well as any consulting services purchased by the client.Develop and maintain a deep understanding of clients’ data and provider network management workflows to ensure that clients are consistently using the platform to achieve their strategic objectives.Develop comprehension of the client’s internal process for delivering data in a consistent manner and on a regular schedule.Write SQL queries to bring data sets into the platform including data cleaning and standardization.Train end-users in the features and functionality of the platform. Show less

 Identify solution to client issue and provide a clear and concise resolution. Create detailed cases that articulate the client issue and the steps for resolution. Conduct onsite classroom style training or web-based training with clients. Effectively lead trainings by explaining software content clearly, while listening to client needs and workflows.  Conduct test scenarios using beta software builds to ensure new and existing functionality works properly.

Little Chute, Wi

 Responsible for reviewing and processing customer purchase orders (EDI and manual entry) to ensure orders follow Trilliant policies. Manage customer sales order from order entry to order shipment and all communication regarding sales orders with appropriate departments and teams. Serve as main contact for customers to resolve issues/concerns, involve sales rep when necessary. Regularly looking for ways to optimize current processes and procedures that result in improved… Show more  Responsible for reviewing and processing customer purchase orders (EDI and manual entry) to ensure orders follow Trilliant policies. Manage customer sales order from order entry to order shipment and all communication regarding sales orders with appropriate departments and teams. Serve as main contact for customers to resolve issues/concerns, involve sales rep when necessary. Regularly looking for ways to optimize current processes and procedures that result in improved efficiencies throughout order process. Show less

 Responsible for responding to product application support questions from customers regarding the company healthcare software.  Analyzes problems with software applications to identify problem area(s) and recommend corrective action.  Recommends solutions to customer application questions. CSAT (Customer Satisfaction) score between 90 and 95 percent (scale 1-7, 1 being low and 7 being high) on customer surveys.o Of the surveys completed, top box of 85% (Top Box = survey… Show more  Responsible for responding to product application support questions from customers regarding the company healthcare software.  Analyzes problems with software applications to identify problem area(s) and recommend corrective action.  Recommends solutions to customer application questions. CSAT (Customer Satisfaction) score between 90 and 95 percent (scale 1-7, 1 being low and 7 being high) on customer surveys.o Of the surveys completed, top box of 85% (Top Box = survey scores of 5,6,or 7,). Show less

 Implemented and designed resistance/speed and agility training programs for athletes. Educated/trained athletes from beginner (elementary) to experienced (high school) with the proper fundamentals and techniques for both resistance and running phases of training. Assisted in training interns in various aspects of the business such as implementation techniques for the workout programs and the day-to-day operations.

Bachelor Of Arts (B.A.), Physical Education: Exercise Science

Liberal Arts And Sciences/Liberal Studies