• Provide customer service leadership regarding all facets of operational analysis, performance management and strategic planning• Partner with interdepartmental leaders to forecast, appraise, and report operating results analyzing performance against plan• Enhance line of sight order fulfillment for trade partners/customers to provide a seamless experience • Share market insights with the organization to drive business behaviors that align with strategic initiatives• Collaborate with international manufacturing to ensure product testing, packaging and product development adhere to industry standards

• Review established business practices and improve processes to increase efficiencies and reduce expense without compromising customer service levels• Lead warehouse improvement initiatives to advance operational efficiencies and increase revenue• Promote brand at industry events and through ongoing networking efforts• Lead value-added customer service team to consistently exceed customer expectations• Form strategic partnerships, establish metrics, and participate in complex negotiations

• Handle new accounts, demographic analysis, and quality control of account services• Supervise employees and assess performances to determine training needs and implement plan to decrease process lags• Spearhead customer satisfaction survey, analyze results and formulate action plan• Assume ownership over team productivity and manage workflow to meet or exceed quality service goals• Devise and publish metrics to measure success in delivering world class customer service