• Daily dispatch and reporting of containers on all class 1 rail lines in North America• Booking and releasing customer orders, includes working with other departments to secure equipment to meet volume goals, gather information for accurate orders and invoices• Utilization of Ryder and Penske Learning Management System (LMS) platforms to audit and update load status• Dispatch motor carriers to meet service reliability goals• Expediting and daily problem solving which includes working with railroads and drayman to achieve service reliability and customer satisfaction goals• Load creation, rail billing and delivery in Loadtech and GTG TMS platforms

Customer Sales Manager (April 2010 – February 2012)• Oversees candidate selection process of new hires and conducts department specific training• Performs formal monthly developmental one-on-ones with direct reports• Executes role of Customer Experience Leader • Partners with General Manager, Sales Managers & District leadership to identify business opportunities• Creates in-store culture for Sales Team to enable solutions from all available channels• Directs execution of third party labor while managing and delivering expected financial outcomes• Strives to remain current on national strategies and tactics to coach supervisors on key messagesMagnolia Home Theater/Appliances Supervisor (March 2007 – April 2010)• Lead and directed the coaching and development of sales associates for long-term success• Weekly one-on-ones with sales associates to assess strengths and opportunities in relation to goals• Responsible for annual reviews of sales associates within the departments• Managed department inventory and developed in-house strategies to maintain accuracy • Accountable for the financials within Home Theater, Magnolia Home Theater and AppliancesMagnolia Home Theater Sales Specialist (September 2006 – March 2007)• Initiated customer relationships to assure proper care and assistance was provided • Introduced and promoted customized home entertainment equipment to meet unique customer needs• Certified in Home Theater and Magnolia• Assured functionality of displays to meet customer satisfaction• Monitored department inventory and equipment sales movement Product Processing (February 2005 – September 2006)• Calculate, record and track product information to monitor loss prevention• Assured customer satisfaction through proper pricing regulations and polite customer product carry outs• Conducted annual physical inventory counts to support corporate accountability