Craig Freeman Email & Phone Number

United States

Primary customers: Lockheed Martin Aeronautics, Air Mobility and Maritime Missions (AMMM), Skunkworks and F-35 Global Sustainment (2005-2018). Managed Customer relationship, Customer Senior and Executive Leadership interface and POC for escalation, Sales / Marketing customer coordination, global oversight on performance and coordination between GE entities to influence a single GE and cash collection.• Developed strong relationships with the Senior Director, Supply Chain and the Executive VP for AMMM to help improve communication at the senior / executive levels within GE Aviation. • On-time delivery and Quality performance had dropped significantly and was severely impacting our customer relationship. Implemented weekly calls with the Lockheed team and GE Aviation teams. Over an 18-month period GE went from RED across the board for both Quality and Delivery to Green for all sites on Quality and 4 of the 6 systems sites for delivery.

United States

Oversaw newly formed Military Platform Support Management team with focus on customer satisfaction and primary point-of-contact for all major Military customers. Translated complex customer expectations into a clear value proposition.• Identified a potential serious Fleet readiness impact to the USAF Air Training Command (ATC) (T-6A Platform) throughout customer DynCorp International, resulting in an unplanned $15M Spares sale and a 2.5-year design and development program ($2.9M). This effort minimized the USAF ATC Fleet impact to manageable levels. • Along with team, received a number of accolades from DynCorp and USAF ATC.

United States

Led a global Integrated Program Team consisting of Business Development, Customer Management, Operations, Quality, Engineering, Contracts and Finance. Worked with design teams for each product to ensure supportability and maintainability and developing support solutions.• Managed products / systems for the JSF from GE Aviation Systems consist of Mechanical, Electrical Power and Avionics from 11 sites throughout US and United Kingdom with a ship set value in excess of $1.5M.• Oversaw sustainment business case and discounted cash flow generation for all JSF Products. Sustainment business case in excess of $2.2B over 20 years.• Evaluated acceptability for meeting aftermarket tollgate requirements to enable programs to successfully proceed to next phase.