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Craig Freeman is a Sr. Director Customer Account Management and Program Management Professional. Colleagues describe him as "I worked with Craig on a number of programs and initiatives at both Smiths Aerospace and GE Aviation. Craig is a highly professional, deeply committed program manager with a vast understanding of customer requirements and business needs. He is highly motivated to provide the customer with world-class program support and can also satisfy business stakeholder’s requirements. Craig is also a talented people manager with a finely tuned EQ." and "Craig was an outstanding employee while serving as Director, Customer Accounts for our Lockheed Martin customer. During his tenure with GE Aviation he worked numerous programs including the F-35, F-16, and C-130J, as well as some of the Lockheed Skunkworks programs in Palmdale. Originally with Smiths Aerospace, before it was acquired by GE Aviation, Craig demonstrated an extensive knowledge of both avionics and power systems. Experienced in both Business Development and Program Management, Craig performed exceptionally well in both capacities. His calm demeanor and measured approach helped solve many difficult problems that were impacting our performance, and ultimately our relationship with the customer. His decades of experience were evident as he provided sound solutions and recommendations to the various challenges that we encountered. I would be happy to serve with him again. "
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Sr. Director Customer Account ManagementGe Aviation Systems Apr 2013 - May 2020United StatesPrimary customers: Lockheed Martin Aeronautics, Air Mobility and Maritime Missions (AMMM), Skunkworks and F-35 Global Sustainment (2005-2018). Managed Customer relationship, Customer Senior and Executive Leadership interface and POC for escalation, Sales / Marketing customer coordination, global oversight on performance and coordination between GE entities to influence a single GE and cash collection.• Developed strong relationships with the Senior Director, Supply Chain and the Executive VP for AMMM to help improve communication at the senior / executive levels within GE Aviation. • On-time delivery and Quality performance had dropped significantly and was severely impacting our customer relationship. Implemented weekly calls with the Lockheed team and GE Aviation teams. Over an 18-month period GE went from RED across the board for both Quality and Delivery to Green for all sites on Quality and 4 of the 6 systems sites for delivery. -
Director Military Platform Support ManagementGe Aviation Oct 2011 - Apr 2013United StatesOversaw newly formed Military Platform Support Management team with focus on customer satisfaction and primary point-of-contact for all major Military customers. Translated complex customer expectations into a clear value proposition.• Identified a potential serious Fleet readiness impact to the USAF Air Training Command (ATC) (T-6A Platform) throughout customer DynCorp International, resulting in an unplanned $15M Spares sale and a 2.5-year design and development program ($2.9M). This effort minimized the USAF ATC Fleet impact to manageable levels. • Along with team, received a number of accolades from DynCorp and USAF ATC. -
Director Program Management, Us Military PlatformsGe Aviation Sep 2005 - Sep 2011United StatesLed a global Integrated Program Team consisting of Business Development, Customer Management, Operations, Quality, Engineering, Contracts and Finance. Worked with design teams for each product to ensure supportability and maintainability and developing support solutions.• Managed products / systems for the JSF from GE Aviation Systems consist of Mechanical, Electrical Power and Avionics from 11 sites throughout US and United Kingdom with a ship set value in excess of $1.5M.• Oversaw sustainment business case and discounted cash flow generation for all JSF Products. Sustainment business case in excess of $2.2B over 20 years.• Evaluated acceptability for meeting aftermarket tollgate requirements to enable programs to successfully proceed to next phase.
Frequently Asked Questions about Craig Freeman
What is Craig Freeman's role at the current company?
Craig Freeman's current role is Sr. Director Customer Account Management and Program Management Professional.
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Craig Freeman's email address is cf****@****com.com
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Craig Freeman's direct phone number is (800) 662*****
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Craig Freeman
Recruitment Marketing Specialist @ Indeed Flex | Creative Market PlanningNashville, Tn4yahoo.com, asurion.com, monroeharding.org, indeedflex.com
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