Engica Technology Ltd provides Control of Work systems (for Plant Maintenance and Safety Management), used primarily by heavy industry like power stations, oilrigs and steel mills etc. The Q4 system comes in a rich client and web version. As a Project Engineer my responsibilities include;o Project Management• Leading the Implementation of the Q4 system, from point of sale, through to Go-Live and beyond.• Chairing Project Launch meetings, internally, and with customers to create Project Plans and outline all deliverables, and measuring criteria.• Plan appropriate milestones for reporting and meetings/conference calls.• Learning customer processes’ in detail and mapping them into the system to deliver a customconfiguration.• Managing the project, ensuring all documentation is up to date and that all deliverables arrive on target.• Installing and configuring Q4 suite & supporting software (SQL, MS Office, remote access software).• Effectively identifying risks and dealing with issues that could or do impact the project, ensuring the project documentation is continually updated.o Training• Delivering training (initial & comprehensive) to a range of users on site.• Customising documentation to match each customer process.o Other• Tracking changes in connected software packages that could affect customer implementations, e.g. browser updates, API changes etc.• Working closely with development to deliver customer specific modifications as well as upcomingfunctionality.• Testing system builds and tracking bugs before release to customers.• Maintain all documentation relating to internal and external projects.

Zonal are a leading provider of retail data systems to Pubs, Restaurants, Hotels and Leisure companies all over the UK. It was my responsibility to install new till systems at sites and deliver training where required. Much of the role involved physically installing tills, printers, chip & pin machines and back office PC’s. This included networking that equipment which I was able to pick up swiftly. Being a short term contract it was important that I was able to get up to speed quickly so that I could be sent out on my own, which I was within 2 weeks. Although I enjoyed my time atZonal, I left relatively quickly as I was offered a permanent job at Engica.

As part of the Professional Services team it was my responsibility to manage the implementation and training of the ProContract suite to customers.My responsibilities included;Pre Saleso Working with the Sales Managers to design, build and deliver custom demonstrations.o Fielding more complex system configuration and functionality questions in Pre Sales meetings.o Delivering demonstrations over the Internet and telephone.Project Managemento Leading Project Implementation Workshops with all key stakeholders and users.o Working with customers to build a Project Plan detailing all deliverables and measuring criteria.o Managing the project from both sides ensuring that all deliverables will arrive on target.o Reporting to required contacts at agreed times.o Effectively identifying and dealing with risks that could impact the project.Consultancyo Working closely with customers to fully understand their processes and working environment.o Using my specialist knowledge to offer advice on how these processes may need to, or could, be changed to maximise use of the system.o Using this knowledge to offer further services from Due North or its Partners.o Configuring the system for customers.Trainingo Designing courses (Trainer lead and online) from scratch for new functionality, as well updating existing courses.o Creating supporting documentation including User and Exercise Guides for sessions.o Performing Training Needs Analysis ahead of sessions.o Organising and delivering training to customers.o Assessing delegates understanding during and after sessions.o Evaluating post-session feedback from delegates and amending sessions/delivery styles or following up as required.o Keeping and maintaining records in the CRM system.Othero Working with the Development team to plan and perform testing.o Working with the Support Team to investigate and solve more complex customer issues.o Create reports for internal management on implementations.

Bond Dickinson LLP is the largest law firm in the North East. My primary role was to deliver inductions and training of IT systems (mainstream and bespoke) to staff. I was responsible for;• Learning, testing, and creating documentation for new and existing systems deployed within the firm.• Managing and delivering the training of new systems to all 600 staff at the firm at every level.• Delivering induction training to new staff.• Maintaining records of all sessions, including attendees and CPD hours achieved if relevant.• Ensuring all sessions met any required compliance elements.• Attend project meetings and constructively discuss potential systems or processes and training ideas.

UK Independent Medical source medical injury reports for use by insurance companies following an injury claim. At UKIM my responsibilities were;• Creating formal written procedures and user manuals that did not exist before I started.• Managing the rollout of the companies call recording software, including creating all documentation, assessment documents and criteria, and training delivery.• Delivering training to new and existing staff.• Working on the companies Investors in People status renewal

After being promoted my role was incredibly diverse but essentially involved running one of the UK’s busiest Cinema’s on a day-to-day basis, covering areas including; • Managing staff and resources to ensure smooth operation of the cinema.• Resolving customer complaints.• Performing internal audits and recruiting and training new staff.• Organising social events.