Craig Hackl Email & Phone Number

Bellevue, Washington, United States

Lead team of 3 test engineers in feature validation for T-Mobile customer inflight UX for benefits including streaming, SMS, Wi-Fi Calling, and in-flight customer support model. Delivered multiple test plans for execution in local, on-ground test flight lab environments and on live, inflight on real aircraft in partnership with Alaska, American, Delta and United airlines and their ISP service providers, Intelsat & Viasat. Inflight testing included real time, dynamic live test coordination with on-ground project launch leadership team. Organized live, cross-partner test sessions to identify defect root causes, investigate & verify potential solutions and coordinate with partner test environment owners to facilitate dynamic test requirements. Managed schedule for all in-flight testing, planned & booked flights, coordinated with test team to book hotels, managed travel expenses and team support.

Edmonds, Washington, United States

Tested Microsoft Xbox Games marketing websites to validate navigation, link verification, proofreading content and copy, accessibility, mobile device compatibility, browser compatibility, functionality & usability.

Redmond, Wa

Managed 11 policy enforcement agents. Consistently exceeded performance & productivity goals. Drove revision of SOP documentation for accuracy, increased coverage, efficacy, speed and completeness. Introduced living documents policy to capture SME knowledge in real-time, aiding agents in training, policy familiarity to foster enhanced CSAT. Reviewed performance data and derived rational agent performance goals. Responsible for training, scheduling, load-balancing workforce across multiple workflows, timesheet management, escalations to MSFT v-team. Responsible for direct coordination with MSFT stakeholders, dynamic interaction around efficiency, quality, volume management. Drove cross-team coordination with Tech Support, Sales & Engineering team leads.

Seattle, Wa

Management of 6 quality assurance engineers and technicians. Managed test development and execution for all R&D, new product development and production of rack-mounted DC power distribution products. Windows Server administration, SQL Server database administration, test management web site administration. Gathered internal requirements to conduct survey of top currently available test management database solutions, presented recommendation, solution adopted, with excellent ROI across multiple teams beyond QC. Reviewed & revised 100% of production mechanical and electrical test procedures for accuracy, increased coverage, efficacy, speed and completeness. Introduced attachment of all related product specifications documents to production test cases, to aide technicians in test procedure design, training and product familiarity. Established QC-internal documents library in test management database. Expanded production test coverage and test procedure development to include new product NPI Acceptance, pre-integration testing of sub-assemblies, pcbs, and components; designed and canonized procedures for incoming parts inspection, first article inspection, MRA and MRB. Introduced and implemented design of product ship kits and product packaging kits sub-assemblies within BOMs to ensure consistent CSAT. Gathered internal requirements to conduct survey of top currently available automated test management solutions, presented recommendation to acquire PXI system from National Instrumentation.

919 Nw 62Nd St, Seattle, Wa 98107

Musical instrument amplifier repair shop, Ballard, WA. Tested, diagnosed & repaired vacuum tube & solid state audio amplifiers, organs, and other various analog devices. Extensive experience with detailed, technical, courteous, informative, patient, helpful, cheerful customer service. Custom projects include solution designed to power small DC-motors driving laser lights with audio signal rectified to DC, audio signal processing devices for use in studio recording or live settings. Technical Instruments: Oscilloscope, Signal generator, Signal tracer, Fluke 77 DMM, Weller WES51 solder station. Design and manufacture of custom audio devices

Redmond, Wa

User Acceptance Tested MSDN Wiki and Blog platform upgrades. Revised existing UAT test plan for Wiki upgrade; developed new UAT test plan for Blogs upgrade. Validated implementation of new features, user contribution counts (articles, revisions, comments, and top contributors), RSS/Atom Feeds, History, Windows Login ID Sign-In/Out, Wiki/Blog Administration (site design), Search, Social networking, Tags/Tag Cloud, CSS themes, and regression testing for removal of retired features. Created 450+ new test cases – prioritized, classed, executed, reported, regression tested fixes, worked with developers to debug.

Redmond, Wa

Designed, developed, tested and administered revision of Microsoft Visual Studio & .NET Framework online product feedback channel (http://connect.microsoft.com/VisualStudio), and created Japanese version of same (http://connect.microsoft.com/VisualStudioJapan). Partnered with CSS teams in China and Japan to ensure comprehensive support for Japanese development community customer base. Deployed MSDN Forums pilot bug submission solution, collecting, analyzing & reporting customer feedback. Developed Connect solution for distribution of the VS2008 SP1 Release Candidate, (private invitations to download RC, security group creation, and site pages to host LCA & download links). Tracked & reported site usage data and user feedback (CSAT). Revised 500+ test cases for the Connect v3.5 Administrator’s site deployment, focusing on expanding area coverage & case effectiveness.

Redmond, Wa

Reviewed specifications, worked 1-on-1 with developers to implement dynamic, strategic, comprehensive test planning for internal corporate data system created for divisional sales teams to enable E2E sales campaigns (design, research, implementation and success metric tracking of local, regional, national and international promotions).

Issaquah, Wa

Audited specifications, validation plans & application for Ambulatory Medical Device Report Management System Software v.92506. Reviewed client, setup and diagnostic tool specifications for accuracy, completeness, & quality, logging 1K+ issue reports. Revised 1K+ specifications. Reviewed & revised all test plans and cases for quality, and appropriateness; created 1K+ test cases. Executed engineering tests to validate test case quality. Supervised 1 STE. Created audit project plan.