Craig Irwin Email & Phone Number

Edmonton, Canada Area

• Creation and regular updating of company websites.• Processed invoices including physical collection of payments from vendors & clients.• Maintaining social media presence/updates, including promotions and scheduled targeted advertising.• Automated processing of reservations & check-in process including implementing POS system for handling payment transactions.• *Summer* assisted in campground maintenance.

Edmonton, Alberta, Canada

Contract role of personal shopper.

Sherwood Park, Alberta, Canada

Edmonton, Alberta, Canada

Accountable for ensuring the service provider delivers the agreed services and meets service levels and manages service delivery issues • Creation and scheduling of various reports including, Service provider KPI compliance, Current & previous promotions tracking and Adhoc reporting.• Assisted in process documentation, Compilation of a company/industry-wide Acronyms Dictionary, assisted in initiation of Process improvements.• Participated in regular quality assurance reviews • Supported the Manager and Senior Advisors when escalated issues arise, providing verified background information, and pending actions and recommendations

Responsible for facilitating contractor resourcing including: Supplier engagement, interview scheduling, Contractor selection, Contractor Onboarding, Contractor compliance validation.• Creation and scheduling of various report including Supplier scorecards, Forecast to Actuals reporting and other adhoc reporting.• Assist in process documentation, in addition I have been working on process improvements to assist the Project Management Office become increasingly efficient• Conduct training sessions with new contractors• Process purchase order and change order requests to assist with invoicing and payments• Responsible for administrative tasks including meeting booking, asset tracking, catering requests, project site creation and SharePoint site permission management

Responsible for managing contractor resources from initial sourcing request, Supplier engagement, Contractor selection, Contractor compliance validation, rate negotiations, enterprise-wide reporting. Assisted in the implementation of a company-wide vendor management system.• Provide Subject Matter Expertise and support for the entire VMS system in accordance with established SLAs• Actively involved in the expansion project of the VMS system and procedures company-wide• Provide guidance and assistance for the creation of VMS workflows for enhancements• Creation and scheduling of various reporting requirements for the business including Supplier scorecards and department specific requirements.• Conduct training sessions with new managers, suppliers and contractors.

Performed in-depth analyses of governmental policies and procedures, consulting with clients in-person and via telephone to discuss business goals and provide information concerning licensing policy modifications. Developed and executed informative presentations outlining key licensing practices. Created various documents including training manuals and proposals, ensuing alignment with organizational requirements. Produced detailed monthly reports to highlight crucial performance measures. Evaluated procedural changes to ensure continued effectiveness. Developed enhanced filing system and document templates to automate critical operational processes, driving improvements in efficiency and data accuracy.

Executed critical analyses of customer account data and provided suggestions for cost reduction. Tracked and evaluated sales totals and prepared reports for evaluation by Account Managers. Performed competitive analysis and presented results to upper management. Communicated with customers to provide account / service information; resolved grievances as needed to prevent lost business.Streamlined reporting processes by participating in automation processes and establishing specific procedures for report preparation.