Craig Jacobs Email & Phone Number

St. Louis, Mo, Us

Greater St. Louis

Greater St. Louis

Strategy and Innovation professional helping clients transform their business through technology. Guide clients through Strategic Transformations, Technology Solutions, Business Case development, Complex Business Analysis, and Vendor Assessments.Fortune 20 Retailer• Partnered with Product, Business, IT, & Ops to lead a facial recognition product strategy initiative for shrink mitigation• Product assessment on Facial Recognition solution currently in proof-of-concept • Determined TCO, CBA, and worked with business to determine all Benefits & Value Drivers• Conducted competitive analysis to determine best FRT solution - product maturity model & scorecard• Partnered with Senior Leaders, Product, IT, Business, & Merchandising to accelerate the Asset Protection proof-of-concept backlog• Analyzed present state of all proofs-of-concept and prioritized roadmap based on enterprise value & LoE• Devised data-driven methodology to expedite deployment of Asset Protection POCsMajor Healthcare Company• Strategy team leader for Contact Center Transformation• Multi-year Roadmap development• Worked with ELT/SLT to develop business case to successfully secure funding - value drivers, benefits• Managed RFI process - managing vendor and client resources.• Successfully led client through RFP process for final vendor selection• Developed program architecture for 5 year program.Large Financial Services Company• Client Manager providing leadership in strategy, product management, and software development. o Led Agile Transformation for an entire domain o Worked with client to understand product development model via PO, Product Manager, and Product Engineering collaboration - ideation, backlog, iterative releases o People leader responsible for multiple Team ManagersMajor Healthcare Provider • Provided delivery oversight at a program management level of an On-Prem to Azure Cloud migration program for newly acquired business unit.

Greater St. Louis Area

• Managed multiple teams of Product Owners and Product Engineers working closely with Product Managers in the delivery of private cloud solutions and cloud-native monitoring and managed OS solutions• Responsible for product portfolio generating over $60MM in revenue, working closely with Product Owners (product feature, enhancements) and Product Managers (P/L, go-to-market) to prioritize new features for the portfolio and enable delivery of solutions • Opened Lumen’s Private Cloud offering in LATAM. Worked with LATAM business unit in defining program standards, delivery, sales, etc.• Led development of new Private Cloud pod for deployment in remote and austere manufacturing sites to enable Internet-of-Things (IoT) fully automated plants.

Greater St. Louis Area

• Managed the overall relationship with the Cloud Services customer - contract, system implementation, post-go-live environments, upgrades, etc.• Managed multiple large Spanish-speaking customers in Mexico, Colombia, and Ecuador, as well as customers in the USA.• Disaster Recovery/Business Continuity planning - RTO, RPO, BIA

• PeopleSoft FSCM, HCM, Ben Admin, and Payroll.• Led both technical and functional teams.• Stakeholder Management• Energy, Manufacturing, and Financial Services industries• Disaster Recovery/Business Continuity - RTO, RPO, BIA, ISO 22301, SOX