Co-ordinated operations, processes, and contractors a major project which involved the development of 90 Covid-19 local indoor and outdoor walkthrough and regional drive through self-testing sites across Scotland.▪ Audited the sites and managed their infrastructure.▪ Streamlined SMART plans and preparations for the roll-out of additional sites in case of another outbreak. ▪ Implemented the best course of actions for the mass dilapidation of all testing sites across… Show more Co-ordinated operations, processes, and contractors a major project which involved the development of 90 Covid-19 local indoor and outdoor walkthrough and regional drive through self-testing sites across Scotland.▪ Audited the sites and managed their infrastructure.▪ Streamlined SMART plans and preparations for the roll-out of additional sites in case of another outbreak. ▪ Implemented the best course of actions for the mass dilapidation of all testing sites across the country, in response to Government instructions.▪ Defined project scope and schedules, and grasped responsibility for leading and training internal staff, clients, and contractors, to strengthen knowledge of the job, and confidence in the role. ▪ Streamlined detailed information to project participants, which provided instruction on operating a new contract management interface called ‘Asite’,and served as an initial contact / key support for a high-revenue client. Show less

• Accountable in a customer facing role with the primary remit to deliver and support a seamless service.• Working closely with peers and management to discuss various initiatives capable of supporting the achievement of sales and service targets and brand standards.• Handling and reconciling large volumes of cash and ensuring all discrepancies are identified and resolved in a timely fashion.• Sought upon to provide valuations on jewellery and electronic items within the framework… Show more • Accountable in a customer facing role with the primary remit to deliver and support a seamless service.• Working closely with peers and management to discuss various initiatives capable of supporting the achievement of sales and service targets and brand standards.• Handling and reconciling large volumes of cash and ensuring all discrepancies are identified and resolved in a timely fashion.• Sought upon to provide valuations on jewellery and electronic items within the framework of criteria and policies in place.• Completing stock takes and rotation regularly in support of minimising waste. Moreover, to ensure the full product range can be offered to prospective customers.• Opening and closing the branch per security procedures in place and escalating any security concerns as required. Show less

• Responsible for overseeing the day to day management of shop floor operations and staff per customer demands, brand standards and targets in place. • Undertaking regular, methodical audits of transactions, stock and processes. Devising subsequent action plans should there be any concerns with results and administering replenishment according to demand.• Accountable for ensuring all department point of sale and floor mapping resonates with marketing and brand guidelines… Show more • Responsible for overseeing the day to day management of shop floor operations and staff per customer demands, brand standards and targets in place. • Undertaking regular, methodical audits of transactions, stock and processes. Devising subsequent action plans should there be any concerns with results and administering replenishment according to demand.• Accountable for ensuring all department point of sale and floor mapping resonates with marketing and brand guidelines. • Utilising various methods of management and leadership, providing inspiration to staff through initiatives, reward schemes, engaging dialogue and leading by example. Undertaking timely appraisals, highlighting performance in various metrics.• Accountable for designing and delivering various training modules to staff on areas including customer service, operational management and sales.• Ensuring the framework of anti-money laundering, fraud prevention and data protection guidelines are followed without exception. Show less

• Ensure that customers are offered the best service and utilising any opportunity to up sell during transactions with additional items. Working at all times to ensure sales and service targets are met.• Remaining up to date with product and service range and using this knowledge to ensure a comprehensive provision for customers with enquiries.• Responsible for ensuring all point of sale material is correctly placed to support customer engagement and providing any insight to management… Show more • Ensure that customers are offered the best service and utilising any opportunity to up sell during transactions with additional items. Working at all times to ensure sales and service targets are met.• Remaining up to date with product and service range and using this knowledge to ensure a comprehensive provision for customers with enquiries.• Responsible for ensuring all point of sale material is correctly placed to support customer engagement and providing any insight to management as to how improvements can be made.• Handling any customer complaints with service or products with tact and diplomacy and mitigating any further dissatisfaction through concluding in a timely manner.• Processing transactions using the till and undertaking regular reconciliations to highlight and investigate any discrepancies. Show less