• Responsible for day to day running of new Multi Car journeys, a first for Hastings• Responsible for managing Multi Car backlog and prioritisation of changes through PIs and sprints • Working with internal and external stakeholders to deliver the Q&B strategy, driving change to improve conversion • Ownership of monthly release post live testing process within the Digital team, responsible for leading the team to test all new business journeys recording and resolving any issues found• Responsible for daily, weekly and monthly reporting for key Digital metrics

Skills:• Trading & performance analysis• Budgeting & forecasting (3 month forecasting, yearly budgets, 3 year planning)• Creating post release testing processes• Analysis of direct channels improving commercial performance• Delivering and rolling out new propositions• PowerPoint presentations• Building complex Excel sheets• Onboarding and developing new starters

Skills:• Product management• Performance analysis• Project delivery

Skills:• Stakeholder management• Project delivery• Market analysis & insight• Influencing

• Achieving my daily, weekly and monthly KPI’s consistently for both Sales and Renewals by delivering excellent, compliant service to our 1.7 million customers via telephony serviceo KPI’s include: Sales ratio, IPP, Ancillary up sells & drop off• Being efficient with calls in order to help the call centre hit answer rate and grade of service (GOS) targets• Tailoring insurance to a customer specific needs by offering ancillaries based on the customer’s need• Helping underachieving CR’s with any queries, coaching in any areas they are struggling with i.e. Ancillary up sells, retaining ancillaries on renewals • Managing teams in both Renewals and Sales in the absence of Team Leaders

• Achieving my daily, weekly and monthly KPI’s consistently for both Sales and Renewals by delivering excellent, compliant service to our 1.7 million customers via telephony serviceo KPI’s include: Sales ratio, IPP, Ancillary up sells & drop off• Being efficient with calls in order to help the call centre hit answer rate and grade of service (GOS) targets• Tailoring insurance to a customer specific needs by offering ancillaries based on the customer’s need