Craig Jones

Craig Jones Email and Phone Number

Product Manager - Multi Car @ Hastings Direct
Saint Leonards, GB
Craig Jones's Location
St Leonards, England, United Kingdom, United Kingdom
Craig Jones's Contact Details

Craig Jones work email

Craig Jones personal email

n/a
About Craig Jones

Craig Jones is a Product Manager - Multi Car at Hastings Direct. He possess expertise in insurance, call centers, customer service, general insurance, coaching and 7 more skills.

Craig Jones's Current Company Details
Hastings Direct

Hastings Direct

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Product Manager - Multi Car
Saint Leonards, GB
Employees:
3193
Craig Jones Work Experience Details
  • Hastings Direct
    Product Manager - Multi Car
    Hastings Direct
    Saint Leonards, Gb
  • Hastings Direct
    Digital Product Manager
    Hastings Direct Mar 2023 - Present
  • Hastings Direct
    Optimisation & Insights Specialist
    Hastings Direct Jul 2022 - Mar 2023
  • Hastings Direct
    Digital Product Executive
    Hastings Direct Apr 2021 - Jul 2022
    Bexhill-On-Sea, England, United Kingdom
    • Responsible for day to day running of new Multi Car journeys, a first for Hastings• Responsible for managing Multi Car backlog and prioritisation of changes through PIs and sprints • Working with internal and external stakeholders to deliver the Q&B strategy, driving change to improve conversion • Ownership of monthly release post live testing process within the Digital team, responsible for leading the team to test all new business journeys recording and resolving any issues found• Responsible for daily, weekly and monthly reporting for key Digital metrics
  • Hastings Direct
    Commercial Executive - New Business
    Hastings Direct Apr 2016 - Apr 2021
    Bexhill
    Skills:• Trading & performance analysis• Budgeting & forecasting (3 month forecasting, yearly budgets, 3 year planning)• Creating post release testing processes• Analysis of direct channels improving commercial performance• Delivering and rolling out new propositions• PowerPoint presentations• Building complex Excel sheets• Onboarding and developing new starters
  • Hastings Direct
    Commercial Executive - Ancillaries
    Hastings Direct Aug 2015 - Apr 2016
    Skills:• Product management• Performance analysis• Project delivery
  • Hastings Direct
    Pricing Assistant
    Hastings Direct Apr 2014 - Aug 2015
    Skills:• Stakeholder management• Project delivery• Market analysis & insight• Influencing
  • Hastings Direct
    Senior Customer Representative
    Hastings Direct Apr 2013 - Apr 2014
    • Achieving my daily, weekly and monthly KPI’s consistently for both Sales and Renewals by delivering excellent, compliant service to our 1.7 million customers via telephony serviceo KPI’s include: Sales ratio, IPP, Ancillary up sells & drop off• Being efficient with calls in order to help the call centre hit answer rate and grade of service (GOS) targets• Tailoring insurance to a customer specific needs by offering ancillaries based on the customer’s need• Helping underachieving CR’s with any queries, coaching in any areas they are struggling with i.e. Ancillary up sells, retaining ancillaries on renewals • Managing teams in both Renewals and Sales in the absence of Team Leaders
  • Hastings Direct
    Customer Representative
    Hastings Direct Jul 2011 - Apr 2013
    • Achieving my daily, weekly and monthly KPI’s consistently for both Sales and Renewals by delivering excellent, compliant service to our 1.7 million customers via telephony serviceo KPI’s include: Sales ratio, IPP, Ancillary up sells & drop off• Being efficient with calls in order to help the call centre hit answer rate and grade of service (GOS) targets• Tailoring insurance to a customer specific needs by offering ancillaries based on the customer’s need

Craig Jones Skills

Insurance Call Centers Customer Service General Insurance Coaching Microsoft Office Change Management Stakeholder Management Liability Claim Sales Business Analysis

Craig Jones Education Details

  • Hastings College
    Hastings College
    Merit

Frequently Asked Questions about Craig Jones

What company does Craig Jones work for?

Craig Jones works for Hastings Direct

What is Craig Jones's role at the current company?

Craig Jones's current role is Product Manager - Multi Car.

What is Craig Jones's email address?

Craig Jones's email address is cr****@****ect.com

What schools did Craig Jones attend?

Craig Jones attended Hastings College.

What skills is Craig Jones known for?

Craig Jones has skills like Insurance, Call Centers, Customer Service, General Insurance, Coaching, Microsoft Office, Change Management, Stakeholder Management, Liability, Claim, Sales, Business Analysis.

Who are Craig Jones's colleagues?

Craig Jones's colleagues are Gary Mulcahy, Fiona Adams, Chloe Simmons, Donna Lane, Joe Horton, Shabnam Hassam, Shannon Eastman.

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