Craig Killian Email & Phone Number

Newcastle, NSW, AU

Chatswood, New South Wales, Australia

• Responsible for training and education activities associated with specific eHealth NSW work programs to reach up to 140,000 end users.
• Working across the Service Delivery portfolio supporting multiple implementations over their project lifecycles, including the transition to support models across Health Agencies in NSW.
• Engaging within multiple projects, multiple stakeholders across all Health Agencies within the state, multiple schedules and demands simultaneously.
• Design, develop, and deliver end-user training and educational activities to various NSW Health staff and managers.
• Deliver end-user training and educational activities in various delivery formats, including ILCBT (Instructor Led Computer Based Training), virtual learning, demonstration sessions and eLearning.
• Scope, design and development of innovative eLearning training and education solutions utilizing a variety of industry software, tailored to specific program and customer needs

Newcastle, Australia

Implementing continuous improvement tools to better support training, customer support and quality within rostering for NSW Health Pathology.

Newcastle, Australia

• To collaborate with other key players and manage project support required to deliver the successful implementation.
• Draft communications for distribution to stakeholders, and arrange presentations and briefing sessions.
• Coordinate the provision of the education and training programs for all appropriate staff including roster administrators, roster creators and roster support staff.
• Extensive communication and liaison to engage and negotiate with all Stakeholders.
• Contribution to the development of change management and training plans and associated policies for the project implementation.
• Work with team members and relevant internal and external departments to facilitate the smooth integration of the new software and business processes.

Newcastle, Australia

• Deliver a customer focused recruitment support service on a state-wide basis with NSW Health Pathology in accordance with identified timeframes and KPIs and utilising best practice e-Recruitment and Stafflink.
• Support Recruitment department by providing accurate and consistent advice for line managers, panel convenors and other staff as required in relation to recruitment policy.
• Support Recruitment department by conducting audits of recruitment transactions within the Recruitment (e-Recruit) system to ensure policy compliance and system data integrity.
• Liaise with Health Share NSW (payroll services) by ensuring communication in matters relating to HR/payroll enquiries and ensure that managers and employees are provided with information and assistance
• Assist in developing, implementing and maintaining workforce and recruitment procedures.
• Maintain and Review Leave and entitlements history for current and new NSWHP staff in accordance to NSW Health policy and guidelines as well as local procedures.

Newcastle, Australia

• Supporting the Supervisor and Senior Officers with the efficient and effective day-to-day operation of Payroll processing for Newcastle City Council employees.
• Processing of Payroll activities for Newcastle City Council staff as per the Newcastle Enterprise agreement and Local Government State Award.
• Ensuring that team tasks are processed within defined timeframes, ensuring legislation, policies and procedures are followed, and that communication with the customer is maintained at all times.
• Resolving any enquiries from customers as they arise within the Payroll department.
• Assisting in developing, implementing and maintaining specific procedures relating to Payroll Services.
• Participating in identifying improvements in the process and provision of activities and support the implementation of changes/initiatives/programs.

Newcastle, Australia, Parramatta

• Managing the everyday processes and work schedule of a State-wide training team whilst ensuring all organisation and team KPI’s are met or exceeded.
• Maintaining rosters, annual leave and staff overtime.
• Working closely with other departments and customers to identify and negotiate needs and their possible impacts on staff.
• Driving effective communication and collaboration with Customers and stakeholders.
• Ensuring all escalations are handled with the greatest care and customer service.
• Managing the development of quality Learning modules and other support materials relating to education programs and training for relevant employees within NSW Health.

Newcastle, New South Wales, Australia

• Responsible for the design and delivery of a variety of International Organisational Standards (ISO) training awareness HealthShare shared services employees within NSW Health.
• Ensuring all processes are audited and defined as per the ISO 9001:2008 standard of Quality Management.
• Co-facilitating the initial upskilling of management and senior staff in the procedures of Internal Auditing within a quality management framework.
• Working with the Healthshare Management, HSSSC and wider stakeholders to negotiate and develop pro-active and responsive solutions to business needs and opportunities for continuous improvement within Healthshare NSW.
• Developing, managing and facilitating the delivery of targeted Quality management/ISO training and initiatives to all levels of staff state-wide for Healthshare shared services within NSW Health.
• Liaising with Customers in regards to customer concerns and needs to identify where best to implement quality management processes.

Newcastle, New South Wales, Australia

• Provide the highest level of Customer service and support to staff and customers prior, during and post-delivery to ensure the maximum efficiency of training.
• Maintain strong working relationships with customers and staff by providing strong service and customer relations in providing solutions to any questions, concerns or escalations that may arise within the role.
• Providing comprehensive training and support for the implementation anddevelopment of Human resources systems.
• Upholding and developing an excellent presentation style and communicatingin a professional and helpful fashion with target audience.
• Working with the Management, customers and wider stakeholders to develop and deliver a tailored quality training program and support material.
• Consistently ensuring updated and appropriate documentation and notification is provided to Customers regarding changes and updates to training and materials.

Newcastle, New South Wales, Australia

• Supporting the Team leader and Senior Officers with the efficient and effective day-to-day operation of Recruitment & Employee Transactional Services activities for the customers.
• Processing of shared Recruitment & Employee Transactional Services (RETS) activities for respective customers of HealthShare Shared Services.
• Ensuring that team tasks are processed within defined timeframes ensuring NSW Health legislation, policies and procedures are followed, and that communication with the customer is maintained at all times.
• Resolving any enquiries from customers as they arise within the Shared Services Centre, providing advice and general consultancy service on matters pertaining to procedural issues.
• Establishing and maintaining close working relationships between HealthShare Shared Services customers and internal relationships within Recruitment & Employee Transactional Service.
• Assisting in developing, implementing and maintaining specific procedures relating to Recruitment & Employee Transactional Services.

Newcastle, New South Wales, Australia

* Ensuring all bookings, confirmation letters, and proposals are precise * Actioning final checks on bookings, resolving challengers that arise mid tour* Ensure all clients requirements and needs are made note of* Ensure all parts of a clients tours is confirmed and added to the booking* Correctly enter and track all packages leaving Scenic Tours with.

Brisbane, Australia

* The ability to sell on a face to face basis whilst maintaining and creating trusting customer relationships* Achieving and exceeding sales quotas and standards whilst maintaining strong professional sales ethics* Ability to maintain composure and standard of living in a fierce commission based environment * Ability to tailor my sales approach to the.