Vice President, It Service Management
Irvine, Ca, Us
Led Enterprise Project Management Office, ITIL framework, Disaster Recovery and IT Service Management functions across Corporate IT. Responsible for training and developing departments and standards for all ITIL processes (incident, problem, change, request, capacity, CSI, etc.) across Corporate IT which led to improved service delivery to our customers. Realized 20% improvement in efficiencies by standardizing processes and tools using the ITIL framework. Responsible for account management for India based outsourcer which resulted in improved performance. Key SKills: Enterprise Project Management Office (EPMO), Service Delivery, Technology Transformation, Governance Frameworks, Organizational Change Management, Performance Dashboards, Operational Efficiencies, Client Services, Risk Monitoring, ITIL, IT Service Management, Negotiations, Vendor Management.