Craig Leaser Email and Phone Number

I have extensive experience in the healthcare industry, specifically within Aetna, where I have held various roles over the years. Starting as a Customer Service Representative in 2009, I progressed to become a Call Quality Auditor at Sykes Enterprises before moving to Aetna in roles such as Provider Services Customer Service Representative, Client Advocate, and currently, Provider Call Center Supervisor, where I work remotely. In my supervisory role, I focus on staff development, performance evaluation, and fostering teamwork to deliver exceptional customer service. I have a proven track record in handling complex tasks, managing various systems, and coordinating effectively with internal departments to resolve service issues. Additionally, I've been involved in mentoring and training new employees, showcasing my leadership and communication skills.