Craig Lecointe Email & Phone Number

Trinidad And Tobago

Dominica

Dominica

• Creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Providing the team with a vision of the project objectives.
• Enforcing policies and procedures.
• Accurately processing and recording data transactions using a computer and designated tracking software.
• Validating operations processes by establishing performance attributes.
• Staying current with system information, changes and updates.

Dominica

• Orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
• Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions.
• Enforcing policies and procedures.
• Accurately processing and recording data transactions using a computer and designated tracking software.
• Validating quality processes by establishing process specifications and quality attributes.
• Staying current with system information, changes and updates.

Dominica

• Gathering customer’s information and determining any issues by evaluating and analyzing the symptoms.
• Accurately processing and recording data transactions using a computer and designated tracking software.
• Ensuring coverage in all locations when scheduling vacation and special event coverage.
• Staying current with system information, changes and updates.
• Identifying and escalating priority issues per Client specifications.
• Researching required information using available resources.

Dominica

• As the Supervisor of Customer Service for our client Xfinity, I managed a team ranging between 20 and 25 individuals coaching and driving them to meet the sales targets and KPI goals as were defined by the client. I.
• Keeping track of employee hours and managing the schedules of all service center personnel.
• Motivating Representatives to achieve sales and compliance results; conducting routine office visits and audits.
• Ensuring coverage in all locations when scheduling vacation and special event coverage.
• Partnering with Service Center Manager and other functions within the company to ensure positive working relationships and effective communication, resulting in employees being informed and educated about strategy.
• Conducting team meetings to deliver key communications and build employee incentive and recognition. Coaching and counseling, including preparing performance improvement plans where necessary.

Marketing

High School Diploma

Associate'S Degree, Business Administration And Management, General