Craig Young Email & Phone Number

Washington, Dc, Us

New York, Us

Telecommunications startup focused on bringing the fiber-optic networks to underserved markets across the country.

London, Gb

Hamilton, Bermuda, Bm

Geneva, Geneva, Ch

La Hulpe, Wallonia, Be

SWIFT is the world’s largest financial messaging provider. Here I direct the global technology strategy, manage the development and operation of products and systems and ensure a secure national infrastructure across 200+ countries. Understanding and incorporating business drivers, market requirements and competitive issues is critical to shaping an effective strategy. I do this by working closely with the board, executive committee and community members. ➤ Enabled company growth by establishing robust enterprise architecture, security, requirements definition, usability, development, deployment, QA, release management and sustainable engineering.➤ Delivered groundbreaking products and solutions while protecting and optimizing current platform and product portfolio within 24x7 environment sustaining 99.999% availability.➤ Improved efficiency and productivity by implementing Agile company-wide, culture improvement initiatives and continuous technology modernization.➤ Strengthened application development and operations teams by driving cross-functional, enterprise-wide transformation program focused on culture, talent optimization, strategic innovation and agility.➤ Maintained applications integrity, availability and confidentiality by ensuring compliance with regulatory and oversight requirements.➤ Enhanced workforce skills and knowledge base by chairing board technology and production committee along with acting as Diversity Executive Sponsor.

Basking Ridge, Nj, Us

Verizon is a leading communications company with $120B in annual revenue. In this role, I managed all network and technology supporting systems for residential, enterprise and wholesale network provisioning, inventory, surveillance, construction and engineering globally. My scope of work included devising an operational strategy and development roadmap for OSS and BSS for Verizon’s network and technology systems. I also coordinated and administered a $570M IT operational and capital budget. My team included 3,000+ globally dispersed cross-functional staff.➤ Lowered operational support costs 20%+ by driving application rationalization across portfolio.➤ Boosted detection capabilities to allow for consolidation and reduction of redundant Network Operational Centers from 12 to 4 by creating transformation program.➤ Provided service technicians with state-of-the-art mobile service applications to precisely identify network segments, faults and facilities, reducing overall mean time to repair by delivering new geolocation capabilities.

Basking Ridge, Nj, Us

Verizon Wireless is a leading $70B wireless communications company. I progressed to oversee strategic planning and development for commerce, self-service and mobility. While leading a team of 750 IT staff, I controlled a $250M IT operational and capital budget.➤ Bolstered mobile payment joint venture (now Google Pay), marketing and predictive analytics and cable partnerships by fostering strategic external relationships that drove new segments and revenue streams.➤ Led VZW IT retail innovation and research teams that delivered industry’s first “buy online and pick up in store” and industry’s first contextual mobile commerce application.➤Decreased application development effort and time to market by developing standardized APIs used internally and externally for large partner networks like Apple, Amazon and Walmart.

Union, Nj, Us

Parsippany, Nj, Us

During this period, I drove IT infrastructure support across the Northeast Area and directed the development of sales systems, supply chain, provisioning, fraud and call center technologies. This included ensuring that IT operations aligned with strategic and tactical business operations across 5 regions. I also led operational support for all IT and call center platforms for 1,200 sales, customer service and administrative facilities. My team included 350 cross-functional IT personnel, and I managed a $190M operational and capital budget.➤ Played key role in expanding Northeast area business 200%+ by building out hundreds of new locations and 5 new call centers (supporting 1,000s of employees) along with scaling application infrastructure.➤ Eradicated costly labor, paper and retention processes in signing new or upgrading customers by implementing industry’s first digital mobile contract acceptance process.➤ Lowered cost of sale and elevated efficiency among retail representatives by delivering industry’s first mobile tablet POS for retail stores and industry’s first bill payment kiosk.

Washington, Dc, Us

Bachelor Of Science, Management Information Systems

Leading Forward, Business Management, Startup Evaluation And Investment