Craig Markus Email & Phone Number

In this role, I provide leadership and guidance for all under-controlled operational areas to streamline overall organizational workflow. I develop effective coordinating with support groups to ensure on-time completion of ongoing tasks. I deliver expert-level assistance to client teams and leadership by preparing/presenting performance reports. I contribute to enhancing process expectations for managers and associates on continuous basis by producing exceptional results.My key contributions to this role are:• Increased overall staff productivity by coaching team leaders on performance and expectations.• Maximized client satisfaction by developing client requested team to spearhead specific ongoing project.• Identified and removed performance gaps through efficient monitoring of daily performance and service level metrics.

During this time, I maintained Key Performance Indicators (KPIs) metrics for trending and documentation to support business objectives and future planning. I improved the effectiveness of activities and ensured the availability of necessary resources required to accomplish desired goals by maintaining sales territory management and strategy, while conducting regular reviews of territory health for all sales representatives. I employed my analytical skills to identify areas of concern for revenue optimization in close collaboration with senior leadership. I developed and maintained KPI by documenting progress/regression on indicators through ad-hoc reporting to support vision-driven strategic planning.My major contributions to this role are:• Delivered smooth transition of call monitoring software solution to increase performance effectiveness.• Boosted overall organizational productivity by developing and recommending solutions for process improvement.• Ensured seamless operational workflow by serving as subject matter expert on processes, resources, and sales systems.• Played a key role in strengthening organizational workforce by recommending staffing needs based on account base and sales opportunity.

Throughout this role, I supervised various tasks simultaneously, including product cycle time, third-party vendor orders, audit delivery, and regulatory compliance, while developing client relationships. I influenced a positive change to obtain buy-in on initiatives in coordination with line of business leaders. I played an integral role in driving revenue growth by exploring profitable opportunities. I prevented potential regulatory issues by enforcing strict adherence to clients' and company's requirements for creating, maintaining, and delivering business recovery documents. I mitigated potential risks by strictly adhering to compliance guidelines. I was mainly involved in maintaining/updating policy documents to comply with regular audits and client processes.My notable contributions to this role are:• Boosted client satisfaction and continued company success by maintaining due diligence routines for all roles.• Streamlined workflow by eliminating interruption during transition of old system, while increasing volume on new system.• Gained favorable outcomes through successful migration of loan operating system, including team training and performance monitoring for organization with 400+ employees.• Developed opportunity for improvement as well as ensured optimal organizational alignment with business partners, while managing projects and performing detailed analysis.Following are the positions/organizations where I have provided my exceptional services:I served as Business Support Leader III at Bank of America, St. Charles, MO, as Associate Relocation Counselor at Sirva Relocation Services, St. Louis, Missouri