Experience of change management, Information Governance, contact centres, legal software and PAS/primary care systems, team and project management. Driven by business need but can translate and challenge IT speak.Current clients:• Digital Healthcare and Personal Support Company - South East - Providing internal audit, testing and complementing support. - Full work from home from day one of lock down including telephony and IT using technology that was all ready in… Show more Experience of change management, Information Governance, contact centres, legal software and PAS/primary care systems, team and project management. Driven by business need but can translate and challenge IT speak.Current clients:• Digital Healthcare and Personal Support Company - South East - Providing internal audit, testing and complementing support. - Full work from home from day one of lock down including telephony and IT using technology that was all ready in place and tested. - Commission secure IT infrastructure including office systems and telephony, providing ongoing business IT support and liaising with suppliers. • Solicitors Firm - East Anglia - Provide analysis of existing IT systems & new opportunities - Provide training and mentor-ship to IT staff - Recent projects include migrating all clients to Windows 10 and Exchange 365 - Rapid response to lock-down to enable secure work from home using a mixture of technologies e.g. VPN, Remote Desktop. • Multi Site GP Surgery - Essex - Provided independent support concerning selection, configuration and installation of multi site telephony system - Reviewing implementation, system and supplier performance after first few months running live• Hackney GP Out of Hours - Retained as IT consultant to dormant company during close down. - Responsible to Board for maintaining secure access to historic case & employee records - Provide support to investigations and monitor legacy business email. Previous clients: • Newham GP surgery to help specify and implement a cloud-based telephony solution to work alongside their existing system to provide control and statistics previously unavailable.• South London GP Out of Hours, delivering a safe and secure shutdown of the company including secure disposal of assets including patient data• Interim IT Service desk manager for East Anglian IT company supplying support and systems to clients including GP OOH providers in England & Scotland Show less

Manufacturers and suppliers of malt, malt extract and malted ingredients to the world market. • Managed the IT team providing application and system support in an MS Windows/SAP environment. Improved asset management and support desk performance using SysAid Helpdesk.• Implemented environmental and network monitoring to improve pro-active IT support and earlier fixing of problems.• Reviewed and updated Group policy, AD, DNS, DHCP, Wireless Infrastructure, Server and client… Show more Manufacturers and suppliers of malt, malt extract and malted ingredients to the world market. • Managed the IT team providing application and system support in an MS Windows/SAP environment. Improved asset management and support desk performance using SysAid Helpdesk.• Implemented environmental and network monitoring to improve pro-active IT support and earlier fixing of problems.• Reviewed and updated Group policy, AD, DNS, DHCP, Wireless Infrastructure, Server and client systems. Worked on Sopho PABX and VSphere upgrades. Show less

A third party healthcare provider responsible for delivering out of hours GP cover for up to 2 million patients. I was responsible for providing & supporting all IT Operations and Applications including 2 Avaya contact centres (300,000 calls per year). • Led and implemented multiple IT projects for the on time delivery of GP ‘Out of Hours’ services to 750,000 patients. This included Application upgrades, MPLS expansion, build and installation of a remote call centre, equipping 9 bases… Show more A third party healthcare provider responsible for delivering out of hours GP cover for up to 2 million patients. I was responsible for providing & supporting all IT Operations and Applications including 2 Avaya contact centres (300,000 calls per year). • Led and implemented multiple IT projects for the on time delivery of GP ‘Out of Hours’ services to 750,000 patients. This included Application upgrades, MPLS expansion, build and installation of a remote call centre, equipping 9 bases and configuration of all call handling, telephony, email and other IT support functions. • Using ITIL philosophies, I led the rollout of an IT service desk and common support number to enable better control of tasks and improved quality of support for our users. I was responsible for managing, developing and leading the IT Operational Support team of 4 staff in Ipswich and Worcester, delivering 24x7 support to operational and corporate users across 30 locations.• I maintained an up to date awareness of technical developments across many areas. This enabled knowledgeable support of new IT such as the upgrade of an Avaya PBX to include VOIP delivered over MPLS and contact centre improvements. Show less

Worked at Suffolk Doctors through Icosys

A global leader in communications and electronics operating in over 110 countries. I led a team of 5 in the UK, consulted on IT services and acted as the link between business and IT service providers.• As IT Transition Manager I managed projects including delivery of network reconfiguration for 600 systems, a new phone system whilst maintaining service levels 24/7 to 1,200 employees. I was IT lead for the site shutdown, responsible for the successful disposal of IT assets and… Show more A global leader in communications and electronics operating in over 110 countries. I led a team of 5 in the UK, consulted on IT services and acted as the link between business and IT service providers.• As IT Transition Manager I managed projects including delivery of network reconfiguration for 600 systems, a new phone system whilst maintaining service levels 24/7 to 1,200 employees. I was IT lead for the site shutdown, responsible for the successful disposal of IT assets and information in a responsible manner, prior to closure and redundancy.• I was recognized as a leading IT technical specialist in Agilent. My expertise was maintained through in-depth knowledge of the IT infrastructure and applications, and by continuously developing and maintaining an effective network of contacts. • I monitored the relationship with outsource partner managers, including identification of new business opportunities, for services delivered by third parties to UK sites. These services included PC supply, maintenance, help-desk, backup and server hosting. Show less

I provided IT services to the internal businesses, support and consulting on all aspects of IT; and was the lead for 7 local IT staff for two years at Ipswich whilst our Manager was abroad.• I successfully reviewed all Ipswich systems as part of the HP Y2K process, checking that all local systems in Manufacturing and Research & Development were ready for the change.• I installed and supported a document management system on HPUX for 5 authors and 300 readers. I received training on… Show more I provided IT services to the internal businesses, support and consulting on all aspects of IT; and was the lead for 7 local IT staff for two years at Ipswich whilst our Manager was abroad.• I successfully reviewed all Ipswich systems as part of the HP Y2K process, checking that all local systems in Manufacturing and Research & Development were ready for the change.• I installed and supported a document management system on HPUX for 5 authors and 300 readers. I received training on the product from HP in California for 3 weeks. Show less

Provided IT systems (coded in Fortran on RSX11M+ and Microsoft C on Windows 386) and support to the Research & Development and Manufacturing groups

Program (Macro-10 assembler on RSX11M+), test and install real time process control systems automating animal feed mills across England.