Craig Mccrary Email & Phone Number

Detroit, Mi, Us

Michigan

As an Apple Support at Home Adviser I am responsible for answering customers reported issues with Apple products, services, and accessories, including both software and hardware. I am able to resolve issues by phone, via chat or remotely accessing the customers devicesBelow is list of some of the products and issues supported by me as a Apple Home Advisor;Apple Watch -- syncing with iPhone setup of new device, troubleshooting software issuesiPhone -- assist with resolving all software and hardware issues ( operating system upgrades, third party apps, computer viruses, etc)effecting uses of iPhone, iPod -- syncing iTunes purchases with IPod and other devices, restoring previously purchased music, transferring music library from/to Windows PCs or IMacsIPad -- resolving issues with utilization of apple apps or third party apps. re-imaging of IPads. Software upgrades, etcIMac -- software upgrades, interfacing with other Apple products, Data backupsAirPort -- resolving issue with devices accessing network, security of networkCarPlay-- resolving syncing issues with customer IPhone, software upgrades, resolving issues with using third party apps or equipment, resolving Audio issues with cars audio systemITunes -- resolving issue with using ITunes on windows PC, music not syncing across all devices, software upgrades, re-imaging devices using backups of customers’ data

Managed several HCM product enhancement projects as a HRIS technology liaison between clients and secondary groups (programmers, database administrators, network engineers, product advisors and web developers); Shorten implementation time for projects by several weeks. Shorten time for resolution of client issues by days.Gathered user requirements and needs for programmers, network engineers and database administrators for the resolution of functional and technical issues; Member of project group tasked with designing, developing, testing and implementation of HRIS support tools used to enhance the successful completion of the daily, weekly and month duties of the HR Generalists and labor relations groups.Leader of integration team tasked with moving HR Generalists processes into a single sign-on website. Trained HR Generalists how to manage the security of employee data stored in ADP products (payroll, Health and Welfare, reporting, retirement); cut setup time for clients from 2 weeks to 3 daysDevelopment of security groups and user roles assigned to HR staff used to restrict access of HR staff into areas of the cloud-based HCM applicationResolved data integrity issues caused by application interfaces between ADP HCM products (Payroll, Time and labor management, benefits, etc). reduced resolution time from 1 week to 24 hoursCollaborated and evaluated HR processes used by 3rd party vendors for the mass insertion/extraction of employee data into/from the clients Oracle database. Created processes for the return of processed data back to the 3rd party vendors. Constructed the process used by ADP regional HR support staff to identify and review error logs created by custom programs not updating clients’ databases (if issue was coding, data or user); reduced misrouting of tickets by 50 percent

Ann Arbor

DATABASELeader of team that created the troubleshooting process for the delivery of a replicated COPY of clients database to client and third party vendors; Increased security of client data on file delivery site by limiting access to file to one secure site on the fileserver for SSH/SFTP site. Decreased need to have HR data on SFTP site from 7 days to 3 days; removed bottlenecks caused by insecure file delivery process.Coded SQL script used by service team to unlock HR Generalist users’ ids at the database level; enabling the HR Generalist to utilize the ADP reporting tool. Cut resolution time from 3 days to 30 minutesCollaborated and coordinated with HR Generalists for the running of TEST scenarios for new HR policies and procedures. Scheduled and monitored meetings with database and network groups to resolve the cause of TEST databases not refreshing with real-time client production data. Reduced misrouting of tickets by service teamNetworkRemoved the process used by HR generalists to email mass employee updates to vendors by developing a process to encrypt and FTP the clients’ data using SSH/PGP encryption keys; Configured the vendors IP address for access through ADP’s firewall and the coordination of ADPs IP address for access through 3rd parties firewallConceptualized service document to identify, troubleshoot and resolve common issues experienced by clients when integrating from secure transport PGP file delivery to MFT file delivery process. Reduce need to send secondary tickets to Interface team by 75 percent.INTERNSTrained all HRIS service team interns and new hires on call handling, ticket resolutions and creation of RCAs provided to clients. Monitor interns and new hires progress and report intern’s progress as a HRIS support specialist to management. Reduced time needed for training from 6 weeks to 3 weeks

Auburn Hills. Michigan

Member of project team that moved Chrysler’s Hourly employee population from client/server application to Peoplesoft cloud-based HCM product; Instructed HR Generalist how to process employee data using the hosted product versus the client/server product; instructed and trained end-users how to navigate inside of hosted product (utilization of TABS instead of pages)Gathered, categorized and prioritized issues reported to helpdesk. Information was used to advise development team of common user issues and suggested improvements to increase end-user satisfaction. Suggestions helped to increase customer satisfactions rating.Worked with team members to create document that identified common mistakes made by users when creating queries in Cognos and Impromptu; Reduced calls to helpdesk for Cognos issues.Leader of team that constructed user guide for common mistakes made by HR Generalist in Peoplesoft; reduced calls to helpdesk by 50 percentMember of team that created the troubleshooting guide for new users to connect to catalogs and created commonly used standard queries for HR Generalist. Reduced calls to helpdesk for catalog connection and HR generalist requests for creation of queriesCreated service document for steps needed to update employees Peoplesoft profiles with Photos (CorelDraw)Created and utilized centralized scripts (UNIX, Microsoft and SQL/QMF) to identify data integrity issues. Reduced resolution steps need to resolve data integrity issues.

Master Of Business Administration - Mba, Finance And Financial Management Services, 3.0

Bachelor Of Business Administration (B.S.), Information Technology

Associate Of Arts And Sciences - Aas, Business, Management, Marketing, And Related Support Services, 3.75

Business Abminstartion, Accounting

Activities and Societies: chess club, gymnastics