Craig Meyer Email & Phone Number

Cape Town, Wc, Za

South Africa

A seasoned leader with over two decades of experience at Capitec Bank, specializing in operations management. Currently focused within the Collection Services department which comprises of 200 plus team members. Demonstrated expertise in driving performance, innovation, and strategic initiatives to enhance debt recovery processes and overall operational efficiency.Key Responsibilities and Achievements:- Leadership and Management: Directed and managed Collection Services Call Centre Managers to ensure the efficient execution of campaigns, maximizing debt recoveries from Capitec Bank clients.- Innovation and Strategy: Spearheaded the introduction of new collections products and policy changes, championing innovative collection activities. Played a pivotal role in strategy, process, and planning development for Collections.- Performance Metrics: Achieved key performance metrics, significantly reducing arrears in Capitec Bank's debtors' book and meeting targets for improvement in rehabilitation rates.- Operational Excellence: Managed all operational aspects for Collections, including productivity, standards, goal alignment, and workload capacity management.- Digital Transformation: Led the digitalization of collections strategies and payment methods, identifying opportunities for digitization, optimizing existing flows, and ensuring digital tasks remained on track.- Staff Development: Prioritized staff development and well-being, ensuring adequate succession planning, identifying training and development journeys, and fostering a culture of excellence while maintaining a healthy work-life balance.Overall Impact:Demonstrated strong leadership in driving the performance and innovation of the Collections department during a contracted economy, leveraging technology and strategic planning to establish a world-class Collection department at Capitec Bank.

Cape Town Area, South Africa

A strategic leader with a proven track record in optimizing credit installment collection strategies and enhancing overall profitability. Demonstrated outstanding performance during the COVID period, significantly impacting the company’s bad debts. Skilled in managing large teams, driving initiatives, and implementing risk-limiting measures during and post credit granting processes.

Western Cape

A senior leader role with extensive experience in overseeing credit risk management, ensuring the accurate implementation of collections policies, and providing insightful management guidance for the Centralized Collections department. Proved ability to analyze credit data, optimize operational efficiencies, and foster strong stakeholder relationships on a head and executive level.

Eastern Cape, Limpopo And Gauteng

A strategic senior leader role with extensive experience in governance and risk management for unsecured credit. driving profitability improvements, implement industry-leading practices, and provided actionable insights to senior management.

Assume full managerial oversight of a designated branch network, directing the activities of 15 Branch Managers and approximately 100 staff members. Drive the attainment of sales targets by executing effective client acquisition strategies. Implement and oversee initiatives for client retention to meet established objectives. Manage the credit risk associated with unsecured loans by enforcing global risk policies and ensuring compliance with quality assurance standards. Develop and execute succession plans to cultivate talent and meet the evolving needs of the branch network. Maintain optimal staffing levels across the branch network to support operational demands.

Western Cape

Assume leadership of a designated branch, guiding a team of 10 consultants. Drive the achievement of sales objectives by executing a tailored client acquisition strategy. Lead efforts to manage credit risk associated with unsecured loans by implementing global risk policies and ensuring adherence to quality assurance standards. Spearhead succession planning initiatives and nurture the potential of team members to meet the evolving needs of the branch.

Eastern Cape

Drive sales through client interactions. Identify client needs and ensure client expectations are met. Issue credit to clients whilst operating within global credit policy. Meet monthly sales objectives.

Future Shift Development Programme, Business/Commerce, General, Nqf 8

The program is designed around the following outcomes: • Managing and leading diverse teams and departments through ambiguity, uncertainty.

Aws Cloud Practitioner, Information Technology

Organizational Leadership

National Diploma In Project Management, Project Management

Standard 12, High School/Secondary Diplomas And Certificates