Craig Moore Email & Phone Number

I consider myself a team player, but can work effectively on my own. I communicate well with staff on all levels. I have great client service etiquette and I have more than 15 years experience in the Financial Sector, which also includes some experience working overseas. I enjoy problem solving and resolving queries. Analyzing and troubleshooting various in-house applications formed part of my previous function and finding fast, reliable and cost effective ways to improve the users’ experience, remains paramount. I work well under pressure, I’m committed and I take ownership in everything I do. Organized, reliable, trustworthy and flexible are also good adjectives to best describe me.

Listed skills include Itil, Analysis, Sql, Service Delivery, and 6 others.

• 

  Payments Operations Specialist

  Datacash

  Jan 2006 - Jun 2013 - Century City

  • Ensuring that all internal applications are in working order and if any issues arise, reporting this to our system developers for correction.• Liaising with all staff and clients to ascertain operational shortfalls and implementing the required enhancements to provide world class service.• Liaising with processors and wallet houses to ensure that internal applications are up to date with their payment limitations and validations.• Implementing BRD (Business Requirement Document), analyzing, request feedback from all relevant stakeholders, reviewing the feedback, making the required changes (if required) and signing off.• Ensuring all applications are tested and ready for implementation.• Document writing and creating Visio Operational Process flows.• Ensuring that all new clients are set up within the given ‘Go LIVE’ dates.• Staying up to date with all new products and services implemented.