Senior Technical Support Specialist
Current• Responsible for new user system setups, including upgrades to workstations• Create new users in Active Directory, and update users as needed, which includes setup of e-mail in Microsoft Exchange and Microsoft 365• Utilize and maintain a ticket tracking system for users to submit trouble tickets for IT issues. • Responsible for disabling accounts and collection and backup of users’ systems upon separation from company• Troubleshoot and resolve user issues with workstations, printers, tablets for 200+ users, both on-site and remote locations• Setup, deploy, and maintain Mitel and RingCentral VOIP phones. Responsible for training employees on phones, as well as troubleshooting issues with phone system• Maintain and update phone lists as needed• Create and maintain documentation for processes in the IT Department, and create easy to follow documentation for end users• Administer Company Wireless Device plan, add new users and remove users upon separation from company• Responsible for procurement and setup of new devices, including mobiles phones, laptops, and VOIP phones• Ensure telephony and ISP invoices are received and sent to proper parties for approval• Point of Contact for IT Operations Vendors• Responsible for evaluating and establishing POC for Mobile Device Management
