Craig Morrow Email & Phone Number

Sydney, Australia

Working in an Agile operating model, my role is responsible for leading the design and delivery of Telstra’s strategic people plan priorities. This includes partnering with stakeholders to lead organisational design, transformation change and culture enhancement programs across various domain functions to uplift skills and capabilities, enhance customer experience and deliver productivity benefits.Key Projects: Organisational redesign and transformational change across Telstra’s technical, sales and enablement functions, Agile Operating model transformation, establishment of Telstra’s Group Governance and Operating Model framework and capability & cultural uplift programs.

Sydney, Australia

AccountabilitiesSuccessful design and delivery of an innovative People Plan that takes a multi-year approach to HR through the development and implementation of HR initiatives that address and solve business problems and directly contribute to business objectives. Driving a strong focus on:• Talent Portfolio – improvement in the depth, composition, coverage and optionality of their key talent portfolios.• Organizational Effectiveness – value creation (NPS, productivity, financial, market share), from org effectiveness/design interventions• Capability – improvement in the depth of critical competitive organizational capabilities as defined in their SWP• Culture and Engagement – positive trends toward top quartile engagement and desired future state cultureAchievements• Led the collaboration to design, develop, launch and gain business acceptance of the Telstra Operations Organisational Change Support model, tools and frameworks.(since shared and leveraged across HR LOB’s)• Provided organisational change consultancy to define Change Impact, Build leader capability and leveraged reusable tools to enable the leader led “Evolutions” multi year transformation of Telstra Software Engineering over 5 iterative changes to establish Agile Ways of Working team structures, transition to Business Capability organisations, rationalisation of workforce and investment in CAT roles and India Delivery Centres since 2016. • Led the HR stream and influenced business and HR leaders in the establishment of a first of its kind Hybrid Software Delivery centre in India, establishing an employee workforce at scale by collaborating with Telstra International HR and GPO’s to design and deliver innovative HR solutions supporting diverse employee lifecycle requirements and Digitisation imperatives. • Recipient of the Telstra HR Award (Quarter 2, 2017)

Collaborate with Senior Leaders and HR teams to• Establish influential relationships with Senior Leaders, HR and other stakeholders to enable delivery of planned BIs• Maintain oversight to support the scoping, planning and delivery of Planned BIs• Support positive employee interactions and experience considerations during planned BIs• Support the modelling, representation and early escalation of program risk• Engage with internal delivery partners to ensure collaboration and successful change execution • Lift the capability within the HR BP community to lead BI development and execution, particularly in respect to off-shoring initiatives • Create and implement people impacting change management frameworks for the delivery of BIs• Lead HR Change Support for assigned BI programs to deliver upon Business change outcomes• Lead support of Cross LOB change initiatives including NBN Transition support Achievements• Developed and implemented the Offshoring and Restructuring Playbooks to enable scalable and consistent change capability and service offering. Leveraged across Telstra HR.• Established the Telstra Operations “Basic Change Tools” Playbook • Established the HR leader led “Scalable Change” capability uplift program for 30+Telstra Operations, Consumer and Corporate Units HR BPs.• Delivered the coordinated cross Operations Offshoring and Restructuring program of work with HRBPs to deliver $20m BI to plan leveraging the “Scalale Change: model.• Consulted with business to support Organisational Change initiatives across Tops incl T-Solve, Platinum Assurance, ITS Platforms Evolutions • Consulted with business and HR leaders to develop the nbn People Plan including Design Thinking workshops, Flight Risk and Engagement Program and Integrated End to End HR PlanRecommendations• Led TOps Performance Uplift Program resulting in 60% increase in cases under management and 60% increase in My Future Goals submission in

Sydney, Australia

Transformational workforce aspirations within Telstra’s largest organisational unit, Telstra Operations are driving an acute need for HR to design and deliver a broad range of HR services, at a rapid pace to remain relevant and able to drive brilliant customer and employee experiences during and beyond the NBN transformation. To support this my role is to establish and embed a consistent, scalable and comprehensive HR change leadership capability. Establishing scalable approaches to leading and delivering sustainable change is critical to enhancing our HR value proposition, as is the flawless implementation of major change initiatives associated with our globalisation, NBN transformation and journey to become a world class technology company.In leading our HR function to think differently about how we deliver customer, business and employee experiences, my focus is upon:• Enabling change management and collaboration services• Program management of major change initiatives• Capability uplift of HR and business leaders to achieve change aspirations• Initiative leadership delivering upon our globalisation, NBN transformation and world class technology aspirations• Integrated HR strategies incorporating talent, performance and employee experience enhancement

Sydney

Supporting Telstra’s Enterprise Services growth strategy, I was responsible for leading the establishment and delivery of the HR strategy and programs enabling the Global Services International expansion program. This included the establishment of our offshore global delivery capability and leveraged partner workforce known as the joint Integrated Enterprise, These programs required complex project and change management programs including:Communications and support organisational re-design, domestic and international employment relations strategies and capability requirements whilst providing support and engagement programs across affected domestic organisations at all levels.

Sydney, Australia

After joining Telstra I supported a number of business units in establishing and delivering their people plan in the fastest growing organization within Telstra. My primary focus was to: • Understand the business culture, leadership and direction to develop a comprehensive people plan and programs of work which directly contribute to the business strategies and objectives • Identify and analyze key people issues and key performance metrics and provide input into the planning process with appropriate human resource interventions • Drive the development of business plans and implement relevant tasks and initiatives as part of company wide initiatives. • Establish and maintain influential relationships with clients to guide positive employee interactions • Advise business unit customers on company-wide HR/change management initiatives • Proactively partner with clients to provide robust strategies and advice in areas of talent & succession planning, capability, organisational design, remuneration, culture & engagement, diversity, workplace relations, HSW, learning & development and performance management. • Coach mentor and lead Human Resource Business Partners to deliver upon HR and Business strategies.

Sydney, Australia

After joining Panasonic Australia in December 1999, I held positions including HR Officer and High Performance Organisational Development Project lead during the most successful and transformational period in the companies history in Australia. In 2003 I was appointed to role of I held the position of Manager, Human Resources responsible for the strategic and operational initiatives which achieved significant corporate objectives, improved operational effectiveness and forged new cultural dimensions for our employees. During this time I directly managed seven staff in Human Resource, Payroll and Quality & Environment areas of the business. Key achievements included • Created and implemented the company Vision and Values statements & integrated HR Strategy. • Sourcing and implementation of staff survey and action planning resulting in year on year engagement improvements • Introduction of Reward and Recognition program and Employee Benefits program • Managed the transition of the corporate Superannuation plan to new provider • Implementation of outsourced payroll function and HRIS System • Implemented HR Service Level Agreement and feedback system.