Craig Moseley, Cppm Email & Phone Number

Plymouth, Minnesota, United States

Winsted, Minnesota, United States

- Project management of large and small scale structural steel fabrication and miscellaneous metals.- TEKLA EPM, Trimble Connect and Bluebeam experienced.

Greater Minneapolis-St. Paul Area

- Experienced Project Management dealing with large and small scale projects, both domestic and foreign, from inception to completion.- Management of cross functional teams including estimating, engineering, drafting, production and logistics.- Specializing in process improvement.- Detailed analysis and interpretation of architectural, structural and steel drawings.

St. Cloud, Minnesota Area

- Cross-functional management of implementation, programming, sales, marketing, engineering, production and technical support to complete multiple client projects and needs.- Conduct extensive training of team, cross-functional teams and customers in regards to new products, processes and systems.- Effective and efficient project management, from product inception to successful completion and roll-out of product.- Delegation of tasks and responsibilities among cross-functional teams.- Objective listening and paraphrasing contents of messages, through effective communication, to ensure appropriate and unique action is taken for each customer in a timely fashion.- Presentation of account data and climate to senior management.- Synthesize rapid and concise critical issue decision making.- Creation and refinement of client upgrade protocols and procedures utilizing MS Project.- Accommodation of multiple demands for commitment of time, energy and resources.- Enrichment of group cohesion and progression.- Resource financial management.- Develop and improve processes to ensure efficient customer response, tracking and support through existing and enhanced CRM system.- Update old process logs to maintain current protocol reference.- Provide timely communication among in-house and teams abroad to proactively identify and address trends in the marketplace.

- Diplomatically and effectively managed support staff that played key role in client satisfaction and repeat business.- Successfully managed over 400 key clients ranging from less than 100 to over 5000 employees (hospital, clinical and LTC).- Monitored, analyzed and reported Key Performance Indicators (KPIs). - Conducted routine meetings between Sales and Support teams to collaborate on customer service best practices, train on new products and brainstorm client communication.- Analyzed client’s strategies, expectations and key business initiatives to ensure appropriate products, promotions and bundles fit their unique needs.- Constructed and implemented customer tracking spreadsheet and CRM to maximize available time.- Increased account spending, through utilization of sales trend analysis and forecasting.- Collaborated with product development, marketing, engineering, production, operations and technical support to meet the needs of customer requests and/or issues in timely fashion.- Fostered client relationships by providing concise communication with all involved parties, both foreign and domestic.- Strategically penetrated client hierarchy in order to gain stronger customer relationships.- Managed all aspects of client project progression from inception to completion. Completed daily account review and analysis, proactive business planning, account maintenance and forecasting.- Key lead for multiple assets in successful project management.- Pinpointed clients’ needs via in depth account analysis, relationship building, trend watching and keen customer knowledge.- Cultivated and maintained lucrative sales pipeline.- Conducted trouble-shooting and negotiated with SR. Management and outside vendors to provide optimal customer service to clients that was both timely and cost-effective in crisis situations.

- Team Lead to a cohesive team whose work resulted in being named Station of the Year 2007.-Led training for co-workers on technical platforms, best practices and continual improvement strategies, set standard for exceeding client deliverables. - Awarded multiple Bravo Zulu awards for exceptional customer service and account management.- Enlarged company revenue by up-selling services (International and domestic) to key accounts as well as newly generated business.- Maximized current client business goals and methodologies, which resulted in obtaining business from competitors.- Consistently exceeded monthly performance goals (KPIs: stops per hour, time per stop, pieces delivered, station departure and arrival time, sort time, load time, load efficiency).- Identified new product/service opportunities for existing clients. - Determined new business opportunities and worked with sales and development team to secure new business.

- Performed detailed analysis of business trends. - Presentation of trend, inventory analysis and logistical data to senior management and peer groups.- Conducted budget design and monitoring. - Efficiently performed pricing analysis and determination of current and future pricing hierarchy.- Led seasonal forecasting and annual sales trends and coordinated product receipt dates. - Demonstrated cross-functional knowledge and efficient utilization of team players in ordering, allocating merchandise and determining marketing and promotional planning. - Proactively aided in the merchandising of product on the sales floor to streamline merchandise department flow. - Facilitated logistical arrangement, management and tracking of vendor shipments to ensure product delivery using multiple PC systems (common and proprietary).- Set advertising and promotional plan and reviewed for accuracy and timeliness.

Bachelor Of Science, Kinesiology And Exercise Science

Project Management