Craig Moss Email & Phone Number

Oxford, GB

• Hold comprehensive strategic and operational management responsibility for the Professional Services function.
• Lead development and sales activities for IIoT.
• Designed and implemented the company’s first regional structure, delivering efficient and effective support to a large UK client base.
• Established an exceptional team via astute recruitment, effective training, targeted coaching & mentoring and robust performance management.
• Significantly improved integration capabilities via the implementation of both existing and self-developed platforms, including API to API, AMQ, MQTT and OPC interfaces.
• Maintained a 100% client retention rate and grew the client base by 25% in 2024.

• Spearheaded the delivery of high-impact consultancy services to a diverse client portfolio.
• This included responsibility for team leadership, requirements gathering, strategic development, performance management, client relationship management and change management.
• Drove major operational quality and efficiency improvements whilst reducing costs via identifying and implementing opportunities for process improvement.
• Improved efficiency by c. 20% via automating key workflows.
• Reduced labour costs by c. 10% by improving response times and establishing a proactive approach.

• Established and led a highly effective team of consultants in delivering professional services to a variety of clients.
• Delivered ARMS’s enterprise level software platform and quality management system to warehouse and distribution sector clients.
• Supported businesses in developing and implementing effective asset lifecycle management.
• Reviewed and implemented end-to-end warehouse asset management solutions, from concept to decommissioning.

• Built and managed a Professional Services team, with key focuses including working with OEMs and system integrators to integrate ARMS with their systems, implementing and managing company software, developing the IIOT.
• Maintained and operated Azure Cloudflare and Twilio

• Supervised IT operations for over 7500 devices across three manufacturing sites.
• As Data Centre Duty Manager, responded to emergency calls and served as second-level escalation point for data centre facility issues.
• As Major Incident Manager for Manufacturing, ensured full and rapid resolution of all IT tickets.
• Utilised workplace visualisation solutions such as Citrix, Azure Virtual Desktop and Proxmox; Docker and LXC containers and InTune for mobile device management.

• Held end-to-end management responsibility for major projects across seven sites, including four manufacturing sites.
• Accountable for team leadership, strategic planning and management of budgets of up to £20m, Lean design and construction, writing specifications and conducting technical tender interviews, change management.
• Key projects included building modifications and upgrades, new builds, process facilities preparation, automation, offices and manufacturing sites.

Oxford, England, United Kingdom

- Project Management of minor and major automation facility installations and changes up to £13 million.- Project managing Long Term Plant Development (LPD), undertaking feasibilities studies for 10 year cycles.- Supporting Maintenance and Process departments to improve efficiency in automation.- Optimisation of automation facilities to improve efficiency.

Oxford, England, United Kingdom

- Lead programmer for 22 7-Axis line tracking robots writing programs and parameters for all product life cyclechanges.- Creation and development of process documentation for both Process Engineers and production associates as wellas providing robot training according to Lean Manufacturing Principles.- Using back-to-track GEMBA walks to understand, learn.

Oxford, England, United Kingdom

Bachelor Of Engineering (Hons), Mechanical Engineering Design, First

Higher National Certificate, Mechanical Engineering, Distinction

National Certificate, Mechanical Engineering, Distinction