Craig Murray Email & Phone Number

Tampa, Florida, United States

• Observes casino activities to ensure adherence to all policies, procedures and regulations. Reports any suspicious activities and/or irregular circumstances to the casino management team. • Monitors compliance with the internal control standards and regulations for the gaming operation. • Cooperates with casino management and casino security team to ensure customer and employee are utilizing safety. • Communicates daily with the casino surveillance unit and/or other operational department heads in order to monitor, identify areas of concern and investigate any suspicious activities and/or irregular circumstances. • Abides by Commission confidentiality rules and regulations. • Adheres to all Seminole Tribe of Florida policies and procedures. Adheres to the Rules and Regulations as set by the Seminole Tribal Gaming Commission (STGC) and works within the guidelines of the Tribal Internal Control Standards (TICS). • Performs additional related duties as assigned.

• Very Proficient with Safety / Security / Investigations including but not limited to:o Management of Personnel Resourceso Judgment and Decision Makingo Operations Analysiso Operation Monitoringo Quality Control Analysiso Negotiationo Social Perceptivenesso Critical Thinkingo Complex Problem Solving• 10+ years in a Customer Service Management role to include experience coaching and mentoring managers and frontline employees. • Effectively managed 1,400 front line union employees and 17 front line operations field service supervisors. • Extremely proficient with managing a safe operation, in a time sensitive and high stress environment. • Aircraft damage investigations, vehicle accident investigations, and personal injury investigations. • 15+ years’ elevating the customer’s experience to include, but not limited to dealing with irate customers and de-escalating confrontational situations all within a fast paced environment. • Proficient with Microsoft Office Suite to include: Microsoft Word, Excel, PowerPoint, Outlook and also Sabre. • Holds a Bachelor’s in Business Organization Management and AS degree in Criminal Justice.

• Provided efficient, friendly service to all customers working both mainline American Airlines and regional flights. • Promoted and sold air travel for American Eagle and American Airlines. • Prepared itineraries, computed fares, issued refunds, prepared and issued tickets, checked • Baggage, and collected excess baggage charges in accordance with tariff rules. • Met arriving aircraft, positioned jet-bridges/passenger stands, and dispatched aircraft at gate/loading area. • Performed duties in the departure areas when enplaning or deplaning passengers.• Completed all necessary arrangements for accommodating passengers. • Processed claims for damaged or lost luggage and personal articles. • Loaded and unloaded aircraft cargo. • Escorted passengers from the terminal to and from aircraft ensuring customer safety.

• Enforced laws within the State of Arkansas; patrolling an area of 1,000 square miles with an average population of 180,000 people. • Conducted investigations of crimes against persons and property. • Conducted motor vehicle accident investigations.• Certified Expert with various weapons, including the Ruger Mini-14, Operator of the Law • Enforcement Aviation Division.• Experienced Entry and Sweep Member of the Special Operations SWAT Group. • Certified member of the Marine Division. • Performed duties and functions of a Shift Supervisor. • Transported prisoners to and from various locations across the United States. • Assisted U.S. Secret Service Agents in four Presidential Protection Assignments.

Bachelor Of Science - Bs, Business Organizational Management

Associate Of Science - As, Criminal Justice