- Implementation of “Gaming: The Lantern Way”, improving service levels in VIP Lounges increasing gaming turnover and contributing to the improvement in state rankings. General Gordon, Ambarvale Hotel, Uncle Bucks Hotel moved into Top 200 gaming pubs in NSW, while Five Dock Hotel has consistently been in the Top 200.  - Full P&L accountability, including forecasting and budgeting. Implemented weekly KPI reviews and monthly P & L reviews at each venue.  - Developed and executed Business Plans specific to each location to activate venues, grow revenues, and build community involvement.  - Supported and was actively involved in change process for food production and menu development in my hotels. Kitchen wages were reduced by 30% across the group and Food GP improved by 25%.  - Seconded to oversee the Cairns Courthouse Hotel between Licensees, streamlining the team and strengthening the operations.  - Project managed Capital projects at my hotels involving gaming room upgrades carpet, air-conditioning upgrades, new chairs and EGM machine upgrades at each venue + project managed all other capital works, maintenance and Insurance claims.  - Developed a strong culture of responsibility around contracted services such as cleaning. This was done through the implementation of daily checklist at each venue to provide robust feedback to contract cleaners.  - Developed strong partnerships with sponsored sporting teams at Ambarvale and Uncle Bucks ensuring real return on investment for all parties.  - Managed the corporate relationship between CUB and Lantern Hotels following the removal of the group purchasing role. Ensured productive use of promotion funds to grow revenues. - Managed the ILG relationship for Lantern Hotels following the removal of Group Bottle Shop Manager improving GP at each bottle shop. 