As a Technical Account Manager at Wyntec, I am passionate about helping businesses in the Gold Coast and beyond harness the full potential of their IT infrastructure. With a strong focus on client success and cybersecurity, I ensure that our managed IT services not only meet but exceed expectations.Why I Love What I Do:- Client-Centric Approach: I believe in understanding each client’s unique needs and crafting tailored solutions that drive efficiency and innovation.- Cybersecurity Focus: In today’s digital landscape, protecting sensitive information is crucial. I work diligently to implement robust cybersecurity measures that keep our clients’ data safe.- Problem Solving: There’s nothing more satisfying than overcoming technical challenges. I thrive on finding effective solutions that enhance our clients’ operations.My Journey:I visited Australia in 2015 and enjoyed it so much that I chose to stay. Living on the Gold Coast has opened so many amazing doors, allowing me to work with people and companies of all sizes, regardless of their technical needs. With a background in IT support and services, I’ve spent the last decade mastering the intricacies of technology and client management. This experience has equipped me with the skills to navigate complex IT environments and deliver exceptional results.Fun Fact:When I'm not deep into the world of tech, you might find me exploring the stunning landscapes of the Gold Coast, hitting the gym, or indulging in my passion for learning new things.Let’s connect and explore how we can leverage technology to achieve your business goals!
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Technical Account ManagerCanary ItGold Coast, Qld, Au -
Technical Account ManagerWyntec Mar 2024 - PresentGold Coast, Queensland, AustraliaPassionate about helping businesses unlock the full potential of their IT infrastructure, I thrive on ensuring our clients get the most out of Wyntec's Managed IT Services. Based in the vibrant Gold Coast, I bridge the gap between technology and business needs, ensuring seamless and efficient operations.What I Do:- Client Success Champion: I work closely with clients to understand their unique requirements, tailoring our services to boost productivity and innovation.- Cybersecurity Advocate: With a keen focus on cybersecurity, I help safeguard businesses from digital threats, ensuring robust protection and peace of mind.- Tech Enthusiast: I stay updated with the latest tech trends, bringing innovative solutions to the table that enhance our clients' IT capabilities.- Problem Solver: Whether it's troubleshooting complex issues or streamlining processes, I’m always ready to dive in and find the best solutions.Why I Love My Job:- Collaborative Environment: I get to work with a team of talented professionals who share my enthusiasm for technology and client satisfaction.- Continuous Learning: The ever-evolving tech landscape means there’s always something new to learn and implement.- Client Impact: Seeing our clients thrive with the help of our services is incredibly rewarding. -
Account ManagerCybernet Evolution Oct 2023 - Feb 2024Southport, Queensland, AustraliaAs the current Account Manager at Cybernet Evolution, I leverage my extensive background in IT and business ownership to break down IT barriers and provide bespoke solutions that enable companies to thrive. Specialising in relationship management and sales strategy, I use my deep technical knowledge to identify challenges and offer tailored solutions. This multifaceted approach not only elevates client satisfaction but also contributes to meaningful revenue growth. -
It TechnicianCybernet Evolution Jun 2023 - Oct 2023Gold Coast, Queensland, AustraliaIn my role centred around elevating the day-to-day IT experience for our clients. I was instrumental in troubleshooting and resolving issues, educating clients on best practices, and seamlessly implementing new systems to enhance operational efficiency. My hands-on approach not only resolved immediate challenges but also contributed to long-term IT strategy.
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Founder & DirectorDigital Connections Website & App Development Nov 2015 - Jun 2023Queensland, AustraliaFor 8 years, I spearheaded Digital Connections, growing it from a sole trader operation to a robust PTY LTD. Our service offerings were broad, encompassing IT support, website hosting, mobile app and WordPress development, as well as digital marketing. Beyond managing the business, I thrived in client consultations, taking a consultative approach to IT solutions. This hands-on interaction helped tailor services to individual client needs, fostering long-term partnerships that were key to our sustained growth. If you're looking for someone who combines tech savvy with a talent for building lasting client relationships, I'd love to connect -
I.T Services Sales, Training And SupportMe Tech Jan 2014 - Nov 2015Palmerston NorthTeach Me Tech specialises in bridging the gap between people and technology by providing consultancy, setup, and training. Teach Me Tech (branded as Me Tech) is able to help businesses save an average of 6 hours per person per month on technology and software related jobs. Me Tech has worked on many aspects of business from the basics such as email set, to specialised companywide training on proprietary software. My role at MeTech includes: project management, marketing, business-to-business sales, human resource management, training, networking, user support and business assessment and review. Currently Me Tech is working with well-established names in the IT and retailer industries to help individuals and businesses to get more from their technology.
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SalespersonHarvey Norman 2012 - Oct 2014Palmerston NorthIn my sales role, I didn't just push products; I offered tailored solutions that genuinely benefited my customers. With a long-term, relationship-focused approach, I understand that satisfied customers are the backbone of any thriving business. They not only return but also become brand advocates.Recognising my knack for explaining complex products in an understandable manner, Harvey Norman created a Product Trainer role specifically for me. Every Saturday, I led personalised training sessions for customers on a wide array of tech products, from cell phones and software to cameras and tablets. In these 90-minute sessions, I assessed their existing skill levels and tailored my advice to fill in the gaps, often recommending additional products or services that could make them more efficient.This approach wasn't just good for customers; it was good for business. I even developed and executed product demos for UCOL’s photography programme, resulting in a spike in camera sales to the tune of $10,000 in the following month. -
Operations ManagerHarvey Norman 2011 - 2012Palmerston NorthStock data entry, returning faulty stock, managing financial creditors and debtors, completing price protections, overseeing customer service areas including Tech-Bay and Photo Lab, overseeing service staff, interviewing potential employees and employment contracts for new employees. I refined operational strategies for returning stock, enabling quicker processing and easier stocktaking.
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Store PersonHarvey Norman Feb 2008 - 2011Palmerston NorthInventory management, organizing deliveries, customer service, paperwork and deliveries.
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ManagerMcdonald'S Corporation 2006 - 2008Petone, Lower HuttResponsibilities included food production, managing food safety, managing employees, managing company money, coordinating training for new employees.
Craig Parker Education Details
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Bachelor Of Information And Communications Technology (Applied) (Level 7) -
National Diploma In Business Management (Level 5) -
Business Enterprise
Frequently Asked Questions about Craig Parker
What company does Craig Parker work for?
Craig Parker works for Canary It
What is Craig Parker's role at the current company?
Craig Parker's current role is Technical Account Manager.
What schools did Craig Parker attend?
Craig Parker attended Universal College Of Learning, Southern Institute Of Technology, Southern Institute Of Technology.
Not the Craig Parker you were looking for?
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Craig Parker
Company Director / Financial Services Consultant / Securitisation, Structured And Corporate FinanceGreater Sydney Area2westpac.com.au, damails.us -
Craig Parker
Australia -
Craig Parker
General Manager -Woolworths Group, Australia At Coca-Cola Europacific PartnersGreater Melbourne Area1ccamatil.com -
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