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Accomplished technology sales professional with a track record of exceeding sales goals and helping clients achieve their core objectives. Highly adaptable as an individual contributor and as a collaborative team member. Creative thinker and resourceful problem solver enabling customers to realize high value benefits derived through innovation and transformation. Skilled at presenting complex technology solutions and targeting the message to specific industries, organizations and stakeholders. Extensive experience selling to the U.S. Federal Government (DoD and Civilian), Systems Integrators, and numerous commercial industries. Solutions sold include DevSecOps, SDLC, PaaS, Mobile App Development, IoT, AI, Cybersecurity, BPM, Software/System Modeling, Value Stream Management and Analytics.
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Us Federal Account Manager-DefenseGitlab, Inc. Jan 2018 - Jul 2024San Francisco, California, UsI help software development teams spend more time creating and innovating, and less time managing complex tool chains. GitLab is a single platform for the complete DevSecOps lifecycle. It enables our customers to do in a single application, through a single interface, what usually requires multiple development tools and integrations. It's all about Speed to Mission! -
Federal Account Manager, Ibm Hybrid CloudIbm Jan 2015 - Apr 2017Armonk, New York, Ny, Us-Sold Cloud, Mobile, API Management, DevOps, Deploy and Release Automation, Service Virtualization, BPM and Middleware solutions to Defense Industry clients including Army, Navy, USMC, USAF, DoD Agencies, COCOMs and Systems Integrators.-Identified new opportunities through extensive prospecting utilizing market intelligence tools, social media, business partners, industry analyst reports and existing customer base. -Coordinated activities among clients, field account teams, technical resources, channel partners, resellers, order processing and contracts. -Analyzed customer needs, recommended solutions, provided pricing proposals, addressed objections, ascertained the procurement process, progressed opportunities and closed business. -Resolved client issues and maintained a high level of customer satisfaction. -Trained and mentored new account managers and created instructional webinars pertaining to IBM’s processes and systems. -Developed solution messaging and call scripts for IBM business partners and resellers targeting the defense industry.-Accurately forecast opportunities and provided timely updates to management.-Grew PaaS and SaaS revenue 72%. -Secured 8 new logo accounts (new programs, military organizations and defense contractors) -
Federal Account Manager, Ibm Rational SoftwareIbm Mar 2003 - Dec 2014Armonk, New York, Ny, Us-Sold Software and Systems Development Tools to DoD/Military clients as well as to the Intelligence Community, NASA, DOE and Systems Integrators for use in mission critical systems.-Solutions included Application Lifecycle Management (ALM), Web and Mobile Application Development, DevOps, Deploy and Release Automation, Continuous Engineering, Internet of Things (IOT), Real-Time Embedded Systems Development, Static and Dynamic Application Security Testing, Product and Project Portfolio Management (PPM) and Enterprise Architecture (EA).-139% average quota attainment against $ 2.8 million average quota over 12 years. -Consistently exceeded revenue goals and received numerous awards including 100% Club, Federal Inside Rep of the Year and DoD Inside Rep of the Half. -Federal Inside Sales Team Lead: Activities included mentoring new employees, forecast reviews, strategizing on large opportunities, conducting sales calls with newer reps and participating in weekly inside sales management meetings. -Member of the IBM Rational Sales Advisory Council, a select group of IBM Rational sales professionals who advised Marketing and Product Management. -Developed new customers as well as grew existing accounts. -Coordinated activities among customers, field teams, the extended IBM organization and business partners.-Analyzed client needs and recommend solutions to ensure customer success.-Utilized IBM resources to resolve customer issues. -
Senior Account Manager, Rational Software CorporationRational Software Dec 1997 - Mar 2003Us-Sold Software and Systems Development Solutions including Application Lifecycle Management, Requirements Management, Configuration and Change Management, Analysis and Design, Test and Documentation Automation, and Project Portfolio Management (PPM). -Territories included Telecom, Media, Banking, Insurance, Pharmaceuticals, State and Local Government, plus various geographic territories. -Identified new customers, grew existing accounts, progressed opportunities, closed sales and ensured customer satisfaction. -Recipient of numerous sales awards including sales rep of the quarter and earned Quota Club recognition. -
Senior Account Manager, Raxco SoftwareRaxco Software, Inc. Jan 1992 - Nov 1997Gaithersburg, Maryland, Us-Sold System Management, Network Security and Helpdesk software to a wide range of commercial and government customers. Solutions included Firewall, Intrusion Detection, Vulnerability Assessment, Single Sign-On and VPN. -Extensive prospecting to identify and develop new accounts.-Teamed with business partners to enhance revenue opportunities.-Worked closely with marketing to increase advertising effectiveness.-Trained and mentored new sales reps.-Consistently surpassed quota and achieved President’s Club status. -
Technical Sales Consultant, Best Software, Inc.Best Software, Inc. (Now Sage Group) Feb 1991 - Jul 1991-Launched new Payroll Accounting/HR Management application for small/medium sized businesses.-Advised clients on payroll matters including federal and state tax laws.-Assessed technical requirements and facilitated conversion to new system.-Obtained largest payroll service account for company during third month of employment.
Craig Pepper Skills
Craig Pepper Education Details
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University Of Baltimore Merrick School Of BusinessMarketing -
The Ohio State UniversityHistory
Frequently Asked Questions about Craig Pepper
What is Craig Pepper's role at the current company?
Craig Pepper's current role is US Federal Account Manager at GitLab, Inc..
What is Craig Pepper's email address?
Craig Pepper's email address is cp****@****ibm.com
What schools did Craig Pepper attend?
Craig Pepper attended University Of Baltimore Merrick School Of Business, The Ohio State University.
What are some of Craig Pepper's interests?
Craig Pepper has interest in Poverty Alleviation.
What skills is Craig Pepper known for?
Craig Pepper has skills like Enterprise Software, Cloud Computing, Solution Selling, Saas, Professional Services, Software As A Service, Software Industry, Business Intelligence, Business Development, Enterprise Architecture, Business Alliances, Sales Enablement.
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