Led a team of IT professionals in supporting the technology needs of a multi-million dollar heavy highway construction company with over 500 employees across 12 locations.Fostered a culture of innovation and continuous improvement.

Supervise service desk staff responsible for supporting Florida offices and personnel. Provide IT procurement, system administration, and application analysis for 400+ employees across multiple regions. Managed imaging and deployment of PCs and mobile devices. Other Duties Performed: Handle day-to-day administration tasks such as Active Directory account creation, new Exchange mailboxes, and password resets. Provide 24x7x365 availability to support infrastructure, POS, and ERP systems. Installation and deployment of various hardware and software solutions. Administer network security solutions. Manage hardware inventory consisting of desktop and laptop PCs, thin clients, tablets and mobile phones. Mobile device management including iOS, Android, and Windows Phone. Responsible for keeping employees aware of the acceptable use policies. Lead training seminars on multiple office applications. Act as liaison between construction project managers and industry specific software vendors. Training new members of the information technology team.

Serve as technical support contact for several SMB clients. Performed depot repairs for Toshiba, Dell, HP, and Lenovo.Other Duties Performed: Assisted with deployment of new Lexmark network copiers. Trained employees on the operation of the new units. Acted as on-site repair technician specializing in virus and spyware removal. Serviced HP, Lexmark, and Canon printers.

Lead technician supervising retail service center.Other Duties Performed: Responsible for maintaining customer satisfaction scores. Enhanced employee performance with one-on-one training sessions. Aided in increasing technical services department revenue 37% by extending services to corporate customers and suggesting additional product sales.