Craig Procter Email & Phone Number

Narre Warren, Victoria, Australia

I.T. Support and NetSuite new user.

Cranbourne, Victoria, Australia

Provide I.T. support to multiple library branches.

Dandenong South, Victoria

I.T. Support Desk role servicing around 100 company and franchised stores from Melbourne to Perth - covering day to day PC issues such as network troubleshooting, printers, IP telephony, POS software and EFTPOS terminals, MS Outlook / O365 issues, android tablet and PC maintenance.Position involved desktop and laptop hardware configuration and corporate imaging (Windows 11) including a hardware rollout in 2020/2021, occasional diagnostics and repairs. Android tablets were configured using Cisco MDM and sent to stores.Support documents and videos created for support technicians and end users.Cisco Dashboard, Lexmark Cloud Management, MS Azure AD, MS AD, MS Exchange, Sharepoint, OKTA and Zoho Support Desk portals used on a daily basis to manage user access and device maintenance.Direct liaison with various suppliers (Telstra, Optus, Starlink, Macquarie Telecom, Aurillo, 8X8, Commander) to resolve ICT issues.

Melbourne, Australia

A new group of challenges to face and customers to assist who are based in the building industry.

Mulgrave, Victoria

7 years experience as the Lead Australasian Helpdesk and Retail Technical Support contact for the TrueVUE Analytics and Inventory Reporting software and various supported hardware platforms (mainly FLIR / Nomi / Brickstream sensors, EAS pedestals and RFID systems).Tier 1 - 3 Helpdesk and I.T. support for over 900 sites.Pre-configure network devices / servers and assist technicians with remote installation for each people counting sensor installed within Australia. Liaison with client I.T. Services to integrate our equipment easily into their networks.Prepare technical sales documentation as needed.Liaise with third party vendors for technical and licence support.Configuration, installation and maintenance of vSphere VMs for hosted client reporting servers, running MS Server 2013 and MS SQL 2013 and TrueVUE reporting software.

2 years experience as Helpdesk Support Technician supporting MS Office Suite and Prostix POS software.1st and 2nd tier Helpdesk support for over 600 users with a combination of desktops, laptops, smart phones and thin clients, supported across 16 separate remote stores / factories.New computer/laptop assembly, configuration and installation to corporate standards and delivery to end-user, including data migration from old system.Maintenance of the company Asset Tracking System.ESX VM Server Administration and maintenance for approx. 50 enterprise virtual machines.Responsible for local office Server backups and administration of off-site backup tape storage.Manage Blackberry Enterprise Server and 118 users and Blackberry devices (decommissioned mid February 2012).SQL and MS Exchange maintenance as required.Project Achievements: Assist with deployment of 60+ Ricoh printers to remote stores using Active Directory.

3 years as software Support Technician for Ringtail Legal software package to Australian and International clients (in a team of 6 – with offices in San Francisco, USA and London, England) with rolling 24/5 support and handover as needed.1st, 2nd and 3rd level software support and debugging as needed/applicable (my area of expertise with the Ringtail Legal software package is the dtSearch search engine, with 2nd level general MS SQL Server 2005 administration and maintenance, and MS Windows Server 2003 OS / IIS 6.0 administration and maintenance. 3rd level SQL script and ASP debug support provided when it was within my ability).2 years in a team of 4 as Software Quality Assurance Tester where duties included testing daily build new features, then regression testing as directed.ESX VM Server Administration and maintenance for approx. 30 enterprise virtual machines, including load monitoring and tuning for VM SQL Servers.1st level local office general hardware and software support, liaising with Network Domain Administrators in Seattle, USA as needed.

1st + 2nd level computer support for internal company Melbourne, Sydney and Brisbane Sales staff; external Retailers/Dealers and occasionally providing direct End User support for a diverse range of computer expansion peripherals (video cards, monitors, hard drives etc.) and CISCO / Linksys wired and wireless network products and accessories (antennas, cabling etc.) specializing in LAN design, configuration and trouble-shooting.Liaison with international suppliers, involving feedback/testing for their hardware and software and aiding software development for use with the unique Australian digital TV format. (Specifically Linksys network products and Avermedia branded analogue and digital TV tuners).Daily testing of returned goods - repair/replacement, fault reporting and logging for faulty items.

Level 8, 580 St. Kilda Road, Melbourne 3000

Liaison with overseas offices for specific IT projects (Sales database migration, SAP support, MS Exchange mailbox creation and maintenance etc.), generally during out of normal office hours - due to time zone differences.1st + 2nd level computer support to Melbourne and Sydney offices (including visits for Sydney on-site support as needed).Basic Nortel Meridian PABX programming and maintenance.Daily local computer data and video security system tape backup and archival.New computer/laptop assembly, configuration, installation and delivery to end-user.Management of the GHOST backup server and all GHOST images.Re-wiring and documentation of telephone and data patch panel (including CAT-5 cable construction as necessary), during out of office hours.Perform quarterly hardware and software audits.Filing and documentation of procedures and important operational data (passwords, user accounts etc.).Anti-Virus and Network Security monitoring and checking.

Create and document code for projects in a multi-programmer environment, as specified by the Project Design Document.Liaison with Graphic Artists and Game Designer (specifically I programmed and helped design the Main Menu, Introduction and Game Credits user interfaces for NBA SHOWTIME, as well as assisted with the un-released GBC title "Carmageddon: The Death Race', which was shelved as the Gameboy Advance was released and it was decided all developement should be for the new platform).Enter this cheat code on the main menu of NBA Showtime: NBA on NBC and you'll get an extra team with the developers / artists (includes me, obviously): UP, A, DOWN, B, RIGHT, LEFT, RIGHT, LEFT, B, A

Training and management of 10 casual software testers.Creation of the Testing Database as defined in the Project Design manual (MS Access).Management and Documentation of the Testing Video Library (8 hours of video footage were recorded per day, per tester with defects logged by time code).Software testing using various methodologies.Logging software defects into the (Access based) Testing Database.Generation of Daily defect reports and liaison with relevant programmer / artist.Daily and weekly reporting to Lead QA Manager.Initial assembly, installation and on-going maintenance of the Testing Area computers.

Port Melbourne, Victoria

Clerk grade one for DSTO at Port Melbourne. Initially worked as Mail Delivery for Propulsion Branch, then in Secure Files and Records, then Purchasing and Contracts section when I handled all basic purchases below $1,000,000 - which included maintaing Warehouse stock levels at all of the DSTO Branches around Australia.Purchase/Contract of goods and services as requested, whilst adhering to Federal Purchasing Guidelines and Policies.Acquire broad knowledge of goods and suppliers used by the Dept. of Defence.Liaison with internal Clerical, Engineering, Scientific and Medical staff, and external Sales, Technical and Clerical staff by telephone, e-mail and fax regarding purchases and contracts.Data Entry, Data Maintenance (Supplier List), Filing & Administrative duties as directed.Assist with yearly Plant & Machinery audits for Port Melbourne site.Unofficial computer support contact for the local office, with permission from the I.T. department.