Craig Pullen Email & Phone Number

London, England, United Kingdom

Responsible for managing all aspects of card delivery projects from pre-study stage through to project completion and service delivery.

1 Kings Arms Yard

London, Liverpool Street

Responsible for:Successfully running the counter operations within a prominent private bank dealing with high net worth and super high net worth clients on a daily basis. This included the management of all cash ordering and remitting of all currencies.Key money laundering suspicion report maker as the front line defence of the Bank. I am fully aware of.

Brentwood & Rayleigh Branches Responsible for: Leading, motivating and inspiring the team to achieve the units objectives across the business scorecard, Sales, Service, People and Control. Undertook regular 1:1's with staff, coaching and supporting the team to deliver outstanding results.Assist the manager to ensure we were the best bank on the high street.

Assist unit manager in hitting sales, service, people and control targets.Line Manager with 10 reportees carrying out monthly 1-2-1's and annual apprasils.Manage the risk and compliance within a branch environment.Complaints manager.

Responsible for: Within a team of two carrying out a full audit of branches ensuring that they have tight controls, are working efficiently and ensuring that the clients were receiving a 'World class' experience. The audit included the account opening procedure to ensure that the whole (NAS) new account sanction procedures were met and the KYC, (Know Your.

Full audit of units carrying out investigative work for 3 days and then writting reports advising of areas for development.Training staff how to improve in the hi-lighted areas.Written Reports to Regional Audit.

Responsible for:The Induction and training of new entrants into the group with an aim of reducing the attrition rate within the South East Region.Delivered Induction Workshops, chairing conference calls, arranging and attending meetings with new entrants and branch managers ensuring induction training was running to plan and to draw up and agree action.

Facilitate part of the Group Induction WorkshopTrain and develop new entrants.Chair conference calls with new entrants and regional managersHi-light and visit at risk new entrants to develop training plan and to reduce attrition rate

Various Branches Responsible for: Serving customers on the foreign desk, cashiers desk and customer services desk providing a fast and efficient front line service ensuring that my individual targets across sales, service and risk were achieved.