Responsible for managing all aspects of card delivery projects from pre-study stage through to project completion and service delivery.

Responsible for:Successfully running the counter operations within a prominent private bank dealing with high net worth and super high net worth clients on a daily basis. This included the management of all cash ordering and remitting of all currencies.Key money laundering suspicion report maker as the front line defence of the Bank. I am fully aware of the roles required and the tasks involved with regards to the money laundering regulations including suspicious activity reports… Show more Responsible for:Successfully running the counter operations within a prominent private bank dealing with high net worth and super high net worth clients on a daily basis. This included the management of all cash ordering and remitting of all currencies.Key money laundering suspicion report maker as the front line defence of the Bank. I am fully aware of the roles required and the tasks involved with regards to the money laundering regulations including suspicious activity reports (SAR's), the reporting line, the three lines of defence and our obligations towards The Serious Organised Crime Agency (SOCA). Managed and processed the clients' cash, foreign exchange, cheque book, statements, foreign transfer and general enquiry requests.Successfully managed and undertook various projects including updating and renewing client data within the client safe deposit process.Managed the Banks complaints procedure from logging the complaint through to successful resolution, including meeting all the regulatory demands in relation to timescales of when response letters have to be sent and the Financial Ombudsman (FOB) obligations. Managed the handling and renewal of client credit cards. Reason for Leaving: Redundancy Show less

Brentwood & Rayleigh Branches Responsible for: Leading, motivating and inspiring the team to achieve the units objectives across the business scorecard, Sales, Service, People and Control. Undertook regular 1:1's with staff, coaching and supporting the team to deliver outstanding results.Assist the manager to ensure we were the best bank on the high street by ensuring we have the right people in the right place at the right time. Undertook the weekly control… Show more Brentwood & Rayleigh Branches Responsible for: Leading, motivating and inspiring the team to achieve the units objectives across the business scorecard, Sales, Service, People and Control. Undertook regular 1:1's with staff, coaching and supporting the team to deliver outstanding results.Assist the manager to ensure we were the best bank on the high street by ensuring we have the right people in the right place at the right time. Undertook the weekly control document which involved a full review of all the paperwork over a running four week period. The departments covered were Account Opening, Lending, Cash and managing risk including health and safety. This meant I had the skills not only to carry out the work but was an expert as I had to check the work of others.Reason for Leaving: New Challenge Show less

Assist unit manager in hitting sales, service, people and control targets.Line Manager with 10 reportees carrying out monthly 1-2-1's and annual apprasils.Manage the risk and compliance within a branch environment.Complaints manager.

Responsible for: Within a team of two carrying out a full audit of branches ensuring that they have tight controls, are working efficiently and ensuring that the clients were receiving a 'World class' experience. The audit included the account opening procedure to ensure that the whole (NAS) new account sanction procedures were met and the KYC, (Know Your Customer) regulations were also met. It also included reviewing the selling of personal loans, the complaints procedure, the… Show more Responsible for: Within a team of two carrying out a full audit of branches ensuring that they have tight controls, are working efficiently and ensuring that the clients were receiving a 'World class' experience. The audit included the account opening procedure to ensure that the whole (NAS) new account sanction procedures were met and the KYC, (Know Your Customer) regulations were also met. It also included reviewing the selling of personal loans, the complaints procedure, the whole counter environment and reviewing the customer experience. Reason for leaving: Internal Application - Promotion Show less

Full audit of units carrying out investigative work for 3 days and then writting reports advising of areas for development.Training staff how to improve in the hi-lighted areas.Written Reports to Regional Audit.

Responsible for:The Induction and training of new entrants into the group with an aim of reducing the attrition rate within the South East Region.Delivered Induction Workshops, chairing conference calls, arranging and attending meetings with new entrants and branch managers ensuring induction training was running to plan and to draw up and agree action plans in areas where improvement was needed.Organised the 'graduation' events from start to finish for all new entrants who had… Show more Responsible for:The Induction and training of new entrants into the group with an aim of reducing the attrition rate within the South East Region.Delivered Induction Workshops, chairing conference calls, arranging and attending meetings with new entrants and branch managers ensuring induction training was running to plan and to draw up and agree action plans in areas where improvement was needed.Organised the 'graduation' events from start to finish for all new entrants who had successfully passed their probation period. Reason for leaving Show less

Facilitate part of the Group Induction WorkshopTrain and develop new entrants.Chair conference calls with new entrants and regional managersHi-light and visit at risk new entrants to develop training plan and to reduce attrition rate

Various Branches Responsible for: Serving customers on the foreign desk, cashiers desk and customer services desk providing a fast and efficient front line service ensuring that my individual targets across sales, service and risk were achieved.