Commercial development company.

In 2018 Schrojoe LLC was founded to operate Scooter's Coffee franchises. We were super excited to open the very first NC location in Monroe, NC in 2020 and then the second in Indian Trail, NC in 2021. As a local franchise owner, I am responsible for all financial and contracts while Mary Schroeder focuses her efforts on Operations. In the first year of operation we were able to join the Million Dollar Sales Club which is shared by only a small percentage of other Scooters locations in the US.Entrepreneur Coffee EvangelistFinancial Officer

- Gallup Engagement Scores: 22 – 4.64, 21 - 4.75, 20 – 4.77, 19 – 4.66, 18 – 4.47Performance Engineering- Responsible for testing, analyzing, locating, and providing technicalrecommendations for performance bottlenecks/issues throughout Nationwide’s complex infrastructure. Supporting over 300 tests a month and over 150 applications within Nationwide.- Moved tooling from 3 rd party purchased to in home built via open-source technologies. This direction has given savings of over $500k a year.- Created a fantastic team experience for a diverse located set of engineers using a web-based visual management systems and video conferencing- Driving the onsite to clud movement to reduce expenses and increase performance- Saved $8.2 million+ in mainframe costs in 2021Planning and Delivery- Responsible for over 200 initiatives across 60+ staff; Delivered a cross organizational strategy aligning two organizations and their future goals

• Managing a large geographically diverse team of highly skilled and knowledgeable employee \ contract engineers responsible for completing site surveys, order facilitation, conversion, deployment, post support of new OS \ Hardware, incident and service request work• Vendor management in the discipline of staff augmentation and statement of work• Improving \ refining process and procedure documentation to ensure a successful conversion \ deployment of 30,000+ PCs• I&O Lean wave 1 active participant \ contributor \ supporter \ implementer• Mentor \ coach many individuals to advance their career ambitions, personal development, maintain a positive outlook \ attitude as well as increase associate engagement

• Lead efforts to realign the Windows Run Organization to improve customer intimacy and process efficiency• Active member of the Enterprise Process Advisory \ Operations Team• Leader of the Windows Service Domain Stewardship team that was charged with improving cross domain communications, issue resolution, and overall service domain direction• Reduced customer outages by incorporating a continuous process improvement initiative

• Managed the I-Net Windows shared Infrastructure environment hosting 130+ applications, overall I-Net Windows \ J2EE Release \ Implementation team, and virtual project teams• Accountable for a 6 million plus dollar infrastructure and resource budget that was comprised of I&O products, DSA’s, Contractor hours, project dollars, etc..• Built \ maintain strong relationships with I&O partners, finance, and BSA application teams• Built and execute currency plans \ schedules for software upgrades, patches (i.e. WSUMI), new builds \ installs, and hardware refreshes for the windows shared environment

• Lead the creation of Requirements (Scoping document, Use Cases, Business Rules, Use Case Models, User Interface Models, and Work Flow Diagrams) for a Client Management• Heavy involvement in release scoping, defect prioritization, release testing and deployment/implementation activities for all Agent Gateway Projects• Provided Project Management leadership for the Agent Gateway Client Management Project

• Implemented End User Support Models (Incident \ Problem Management) for both Systems and Business for the Agent Gateway Program• Managed Agent Gateway Business Support team which handles support incidents, content requests, customer feedback, process management, and outages• Managed on average 15 Systems Analysts, Systems Programmers and Leads that supported the National Platform, Client Management, and AOA Plus applications• Managed Resource and Project Budgets to meet/exceed organizational financial compliancy• Worked with development organizations to understand how system defects \ workarounds affect our end customers productivity and system satisfaction• Manage on average 35 frontline analysts that supported the Claims Organization• Managed and lead contact on setting up a new specialty group within the Claims frontline which brought support that was done by one of Nationwide’s vendors in house to reduce cost and increase customer service and response• Lead \ coordinated focus groups, which helped to build better relationships with our Nth level support teams

• Worked in a team setting to solve Enterprise field based employees software and hardware questions \ problems• Provided a wealth of knowledge with hardware and software configuration, which included Lotus Notes, Netscape, Internet Explorer, TCP/IP, Dial-up, and Extra in a desktop environment

• Worked in a team environment where I supported, motivated, interviewed, delegated, developed, supervised, and reviewed Claims Customer Service Representatives for Nationwide Property and Casualty• Customer service quality standards were upheld by call monitoring, claim report grading and complaint tracking