Serve as the Military Returns Manager leading a team of contractors to administer Customer Repair hardware from around the world. Oversee CR’s, Warranty, PQDR’s, Import/export of repairs as well as coordinate with Buyers, Suppliers, Customer POC’s, and local DCMA.

Commodity Manager for closed die forgings, helps lead both the tactical and strategicrelationship with dedicated suppliers on a portfolio of over $70MM in annual spend. Ownership ranges from the day to day Purchase Order process to the preparation and execution of negotiations for long term agreements with suppliers across your commodity.• Contract owner and commercial focal point for forging suppliers• Main go-to person responsible for the relationships with suppliers• Place and follow-up on POs.  Manage problems and schedule changes. Updates ERP.• Developing in-depth knowledge of a discipline. Uses prior experience and acquiredexpertise to execute functional policy/strategy.• Impacts projects, processes and procedures in own field. • Focused on execution of activities/provision of advice within an enablingdiscipline covered by standard functional practices and procedures. Activities requireprofessional judgment.• Utilizes technical expertise and judgement to solve problems. Leverages technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.

Responsible for developing, managing, pricing and maintain contracts with Cleveland Cliffs suppliers including caustics, bulk acids, process chemicals and other commodity categories as assigned. • Full ownership of suppliers within the commodities assigned including writing and managing contracts, pricing, quality and performance.• Continuously strives to reduce total cost of procured goods and services.• Negotiates favorable pricing, terms and price protection in order to obtain best value for AK Steel.• Meet /exceed annual cost saving goals and report commodity spend. 2020- saved $1.3M • Keeps abreast of market conditions as to availability, price, and quality of assigned commodities. • Reviews assigned incoming requisitions and determines best purchasing methods.• Seeks input from management and Legal on contract requirements and procurement issues. • Keeps management aware of situations and proposes action plans before they become large issues.

• Create clear requirements and procedures for AK Steel’s ecommerce platform resulting in 50% fewer order errors. • Transitioned manual order entry customers to online ordering, boosting customer satisfaction • Managed Stainless Secondary sales via Auction and Buy Now Website resulting in $2.7M annual profit annually. • Managed Carbon Secondary and Re-applied Prime Slabs sales from AK North and South. • Responsible for Secondary Sales metrics for the group including Specialty.• Provided negotiation skills on list pricing packages and large quantity slab sales to customers daily.• Collaborate the Products Group weekly to determine slab pricing based off the CRU each week. • Create weekly and monthly inventory charts and sales for executive leadership. • Responsible for Stainless Export Sales Program- Selling coils above scrap value that will be exported out of the domestic market • Carbon Field Reject Program / Best D. Pricing is awarded for an entire quarter after the negotiation process between the customer and the CAR with management sign off. • Account manager for Agion- Anti Bacterial coils: Including: Pricing, order entry, expediting, and export shipping documents into Mexico. End customers Facebook Inc. and Hospitals.

Responsible for all facets of managing stainless steel orders including: reviewing material specifications on purchase orders, entering orders, monitoring the progression of orders to ensure on-time delivery, offering regular updates and arranging delivery of finished product.I am the point of contact for all account issues including late delivery, credit, order entry, defective material and pricing. I am effective in navigating a large company to ensure timely information, responsive to issues and inquiries with proactive and advantageous solutions.• 100 % accuracy of information regarding customer’s requirements and specifications for production of steel. • Provides accurate and timely information to Commercial management and appropriate Commercial personnel as it pertains to assigned accounts monthly roller. • Maintains excellent customer relations by providing required information on a timely and accurate basis.• Initiates searches for “spot buy” (non-repeat items) steel requirements for non-forecasted material.• Supports and backs up other Inside Sales Representatives within team to assure all customer requests are achieved in a professional, timely and accurate manner. Including AKBV, AK Tube, Faurecia, Fischer Mexicana, Honda and Pridgeon and Clay.• Routinely meets with Customer Service Analyst to discuss a plan to meet requirements. • Assists Inventory Analyst in expediting, secures and load building when required.

Responsible for delivery of business results from New and Existing Customers in Cincinnati, Ohio. Primary business objectives include: growth of new lines of service, maintain existing customer base, developing and managing major account relationships and achievement of revenue, and customer satisfaction expectations. • Successfully cultivate “Promoter” relationships in problematic/competitive Business and Consumer Accounts including multiple business accounts resulting in positive revenue growth • Delivered new revenue based on year-over-year results and increased market share in all product mix categories• Achieved 125% Renewal Contracts, enabling management to prepare accurate forecast of monthly retention• Known for creating successful implementation management procedures utilizing all of Verizon Wireless’ support resources ensuring 100% customer satisfaction • Accountable and responsible for monthly internal learning courses involving implementation, training, and demo certification on new product launch • Responsible for development and strategic implementation of a Consultative Sales Plan utilizing internal sales training tools• Specialize in new business relationships and associated unit and revenue growth • Improve customer retention and satisfaction ratios utilizing strong account management skills and relationship building techniques • Fulfilled the company’s mission statement of providing customer service and integrity in the workplace by acting as an energetic, key leader to the store Verizon Wireless Recognition• Winner’s Circle, 2010- 2014 – Top 5% of company for achieving 115% of targeted yearly sales goals• Leader’s Lunch (numerous times) – Achievement of 100% of monthly key performance indicator goals• 100% Customer satisfaction award for excellent service 2010-2014