Workforce Insight is a world leader in workforce optimization, delivering workforce management (WFM) and human capital management (HCM) advisory, analytics and technology services. As the leading trusted advisor, we help clients evaluate, implement and adopt the optimal workforce strategy and technology to achieve and sustain workforce operational excellence and ongoing financial performance gains. Our services and solutions deliver unmatched value and results leveraging the best workforce and analytics talent and expertise across the industries we serve, including healthcare, manufacturing, retail, education and public sector.

Accountable for systems governance of Bridgestone’s HR technology platforms including SAP HCM, iCims applicant tracking system, Infor HR portal, and select SAP SuccessFactors modules. Anticipates how business changes will impact current technology environment. Leads technology projects and consults across HR and other Bridgestone functions as the company’s deepest SAP HCM process and technology subject matter expert. A key participant on multi-year initiative commencing January 2019 to transition Bridgestone’s primary technology platform to Workday. • Partnered with QA Manager to design and implement Bridgestone’s HR systems governance model and all accompanying processes and procedures, including demand management, change control, and compliance. Turned around a failed audit with 35 significant findings into three consecutive years of zero findings since assuming accountability for governance.• Directed the work priorities for the company’s third-party application management services provider. Eliminated 100% of vendor overage hours and successfully transitioned the business when the original services provider was replaced with EPI-USE.• Develops business requirements for system enhancements in partnership with functional HR leaders and ensures project delivery. Have led or contributed to many large projects and handled more than 2,550 small enhancement requests and support tickets.• Collaborates with information systems, legal, and finance to ensure the architecture of our HR systems align to all business, legal and financial requirements.

Partnered with NTT Data HR and IT leadership to implement SAP personnel administration and organization management to support NTT Data’s internal HR operations.

On-site consulting assignment for global manufacturing company to create an around-the-clock global support model and associated team structure following their global SAP HCM implementation.• Aligned HR and IT leadership to define and manage client requests, priorities, technology strategies, and communications to deliver HR technology support and solutions.• Managed team of 2 configuration analysts and 1 developer (U.S., China, India offices).• Implemented practical business solutions under deadlines. Created and presented monthly metrics on team performance to business leadership.

Responsible for hands-on management of the full life cycle design, configuration, and testing of SAP solutions (HR module including Benefits, Personnel Administration, Personnel Development, Organization Management, Enterprise Compensation, Time and Payroll)• Align with Talent Business Unit and ITS Leadership to define and manage client requests, priorities, technology strategies, and communications to deliver integrated Talent solutions. • Define systems strategy, develop system requirements, design and prototype systems, test, define support procedures and implement practical business solutions under deadlines• Serve as primary liaison with vendors; ensure vendor product release strategies, vendor support strategies, vendor SLA’s, service pack planning align with ITS strategy.• Manage all software and hardware needs and investment planning • Lead SAP Innovation Life-cycle Management, defining product strategy and roadmap; lead SAP release management• Manage teams of 6-10 technical professionals in both US and India offices and millions of dollars worth of projects in accordance with established ITS processes and methodologies• Estimate, plan, schedule, and monitor individual tasks for all project related activities• Guide and support projects and staff with technical design, configuration, integration projects, and services desk support• Conduct staff performance reviews and career planning activities for 6 direct reports• Assist in the training and career development of staff• Ensure collaborative cross-functional team work

A high-level contributor, providing guidance and direction to other team members on small, medium and large complex projects. Performed lead role in all levels and aspects of SAP HR development life cycle, as needed. • Annual Compensation Process. Used Workscape and CPS System - included outbound interface file requirements, support, QA testing, validation. Inbound interface file requirements, support and QA testing. Lead the Annual comp change process interfacing between all teams and technology. Integral part of vendor system selection process.• On Boarding/Provisioning SAP interface - includes on-going production support, error analysis, QA testing, requirement gathering and implementation of post production phases.• Maintained all objects in Org Management - includes actual changes in SAP. Coordinating between technology groups across the country, coordinating with HR to be sure changes are meeting business needs, coordinating with finance to ensure changes will post correctly for expense, revenue and time.• HR Reporting. Used Business Warehouse (BW), SAP Query, and Argus - included report creation, user support, end user training, system administration and system maintenance.