• Development and implementation of policy management framework. SME for business requirement identification and implementation of document management platform. • Creation and review of policies and procedures applicable to corporate functions, through the research and reference of legislation, standards, guidelines and best-practice documentation. • Participation in and preparation for corporate ISO 9001:2015 Quality Management System external audits. Managing an internal audit program planned against risk drivers. Working closely with internal and external stakeholders to confirm scope, development and monitoring of readiness assessments. • Supporting corporate function teams to meet their internal and external quality, risk & compliance requirements, including continuous improvement activities. Teams include Human Resources, Work Health & Safety, Project Management, Information Services.• Establishing and maintaining effective control procedures for the risk assessment program, risk register and reporting, and facilitating spot checks in line with the annual audit assurance program.

• Creation and review of industry-specific policies and procedures applicable to aged care, through the research and reference of legislation, standards, guidelines and best-practice documentation. • Participation in and preparation for corporate and industry-based ISO 9001:2015 Quality Management System external audits. Working closely with internal and external stakeholders to confirm scope, development and monitoring of readiness assessments. • Application of project management principles to develop and monitor program readiness assessments ensuring effective transition to the new aged care standards. Tasks included policy & procedure review, training & assurance activities. Scheduled updates to monitor timeframes & resources. • Establishing and maintaining effective control procedures for the risk assessment program, risk register and reporting, and facilitating spot checks in line with the annual audit assurance program. • Monitoring industry benchmarking to trend corrective actions, including analysis of complaints and incidents, and conducting root cause analysis as required. • Ensuring operational managers have evidence of monitoring standards in place across all departments and portfolios to meet compliance requirements of new and changed legislation.• Facilitating and cultivating a continuous improvement culture and ensuring business continuity & emergency management procedures are developed, managed and regularly reviewed.• Executing end to end change management strategies for the implementation of all QRC related procedures and activities, in consultation with operational managers and subject matter experts. • Overseeing the contract management support system, including reporting requirements, renewal schedules, access for key personnel, and checking contracts against tenders ensuring compliance.

Developing and maintaining industry specific standards and ISO 9001:2008 standards as per the organisation’s Quality Policy. Writing a new Quality Management System of policies, procedures, work instructions and forms for Wesley Conference Centre. Performing audits and inspections;Monthly reporting on KPIs and scorecard reporting. Quarterly reviews of the Business Plan and Quality, Risk and Compliance Work Plan. Maintaining appropriate statistical data and data bases (e.g. Events Perfect) and advising staff on financial performance as required;Management of all PeopleSoft and Events Perfect accounting processes and ensuring all related journal entries are passed. Reporting on discrepancies and monthly variances to budget. Performing income/expenditure forecasts as required, as well as compiling occupancy and sales summary reports (e.g. number of enquiries, business quoted, business confirmed etc.);Management of all payroll procedures including submission of employee timesheets, leave forms, Crimtrac background checks, new hire and other staff documentation in a timely manner;Monitoring and management of the asset register and coordinating transfer/ termination of assets;Acting as Staff Training Coordinator, maintaining training records and ensuring that Wesley Conference Centre staff are inducted and trained appropriately;Management and follow-up of customer feedback and complaints, including collection, compilation, recording and escalation of complaints where necessary. Calculating quantitative results fromreceived responses. Recording and analysing trends in feedback.