Craig Shockency Email & Phone Number

O'Fallon, Missouri, US

Direct all operational activities of a technology company to include technicians work loads, revenue generation, and expense controls.

Dublin, OH, US

Responsible for complete operations of medical consumable supplies distribution center. Including building relationships with current and potential customers. Maintaining operational processes in the most efficient manner to contribute to reduced health care costs as well as an effective supply chain for the medical industry.

Dublin, OH, US

Currently responsible for all distribution center activities of a 220K ft facility. Inboud, outbound, transportation 6 day a week 24 hours a day. Providing 24 hour turnaround to most customers from order to delivery. Applying lean and six sigma concepts to continuously improve our processes.

Dublin, OH, US

As an Lean Six Sigma Black Belt I support two facilities in the medical and pharmaceutical distribution business. In this role I have facilitated, lead, participated and coached over 40 LSS projects netting over $1.5M in cost savings through process improvements.I have also been an integral part of a culture shift in the organization including facilitating.

Minneapolis, Minnesota, US

• Customer Care Operations Manager
• Responsible for all operational aspects of a 130 representative customer service call center as well as all operations for 380 Home Delivery Technicians throughout the entire contiguous United States. Duties included.
• Instrumental part of several cross functional teams applying Six Sigma rigor to quality, service process and new product development resulting in several hundred thousand dollar cost reductions and process improvements.
• Instrumental in the start up of all Home Delivery operations that grew from 10K annual deliveries to over 130K representing 400M in sales revenue and a $21M annual budget.
• Key individual in strategic planning and sourcing that lead to significant changes in process, technologies efficiencies.

Coon Rapids, MN, US

• Distribution Manager
• Responsible for development and management of a distribution center that accommodated sales growth from $60M to $130M during my tenure. Areas of responsibility included; Customer Service, Warehouse, Shipping/Receiving.
• Created and monitored metrics to track efficiencies and standards for each area.
• During inventory and sales growth of 30 percent, inventory shrink was reduced by 60 percent.
• Instrumental in developing in house Warehouse Management Software for all picking processes that lead to significant efficiencies and improved customer service.

US

• General Manager
• Managed a two store operation generating annual sales revenues of $20M to include all P&L responsibility.
• Directed activities of up to 35 commissioned sales associates.
• Directed sales support staff maintaining a high degree of customer service, inventory integrity, building maintenance, safety and security.
• Orchestrated set up of a new showroom from ground breaking through grand opening.
• During my tenure I held several positions including; Management Trainee, Office Manager, Operations Manager and General Manager.