Craig Smith Email & Phone Number

Wythall, England, United Kingdom

Part of an agile team responsible for upgrading systems to Dynamics 365 Business Central. Workstreams include Trade and Back Office, Finance, POS, CRM and Web Integration.Daily activities included:• Liaising with managers and developers to understand requirements.• Providing new feature demonstrations to the stakeholders.• Developing and reviewing test scenarios.• Test planning (Estimating test effort, Setting up regression cycles).• Test execution (Story, E2E, Integration and Regression).• Defect management. (From triage to resolution).• Providing progress updates to management via Jira.

• Standing in for the Development Project Manager leading the team when the DPM is absent.• Scrum board management.• Ensuring development review tasks and ‘dev demo’s’ are conducted.• Prioritising of tasks/defects for the development team.• On site customer support and requirement gathering for new developments.• Reviewing of test scripts.• Performing Risk Assessment.• Interviewing of potential candidates for QA positions.• Release management.• Managing software deliveries.• Developing test strategies.• Writing clear and concise test cases, written for either manual or automation purposes.• Working in an AGILE environment.• Testing of new releases of PoS (Point of Sale) software.• Testing of Back Office applications.• Management of test environments (Windows and Linux)• Managing and tracking defects using Jira.• Liaising with business analysts ensuring that accurate test cases are developed.• Setting up of and performing customer demonstrations showcasing new developments.• SQL – Querying of databases and updating of database records.• Injecting XML1 into the database and verification of XML3 transaction output.• Testing of various PCI DSS compliant card payment systems (Sentinel, eSockets, Datacash) to ensure compliance when integrated with the PoS software.• Mentoring of new software testers, providing training, assigning daily tasks, obtaining daily updates and reporting to the development project manager on progress.• Working closely with customers during integration testing prior to deploying new software to their entire estate.• Attending and participating in all sprint ceremonies (Scrum, Planning, Estimations etc)• Reporting issues and providing progress updates to relevant stakeholders.

• Working in an AGILE environment.• Responsible for the creation of test scripts ensuring full coverage of the developed code.• Testing of new releases of POS (Point Of Sale) software.• Testing of Back Office applications.• Liaising with developers to produce accurate concordian tests.• Management and maintenance of test environments • The logging of defects into Jira / Starteam (defect tracking systems).• The writing of test cases using Zepher Test management tool. • Management of defects through to resolution, working closely with developers where required.• Liaising with business analysts ensuring that accurate test cases are developed.• Management of the Operational Readiness equipment, ensuring that installed software represented live customer environments.• Setting up of equipment for customer demonstrations showcasing new developments.• SQL – Querying of databases and updating of database records for testing purposes.• Testing of a number of PCI DSS compliant card payment systems (Sentinel, eSockets, Datacash) to ensure compliance when integrated into the POS software.• The installation and configuration of PED (Pin Entry Device) and PED software onto POS terminals.• Updating and testing of Vx810 and Vx820 PED’s to determine whether updated PED software supplied by VeriFone was suitable for release to customers.• Mentoring of new graduate software testers, providing training, assigning daily tasks, obtaining daily updates and reporting to the development manager on progress.• Working closely with customers during integration testing prior to deploying new software to their entire estate.• Attending planning meetings to discuss and confirm the scope of the requirements, providing estimates for the defined tasks.• Reporting issues and providing progress updates to product owners and other stakeholders.

Chorley, Lancashire

Utilisoft Ltd is a leading software solutions provider for the gas and electric industry. As a Software Test Analyst, my key responsibilities included:• Review meetings with the software development teams, to determine changes to existing code, and testing requirements.• Creation and execution of test scripts based on documented requirements and technical specifications.• Entering of defects into Bugzilla.• Tracking of defects until verified as resolved.• The maintaining of test environments using both Oracle and SQL databases.• The installing and configuring of new product builds (Web applications).• The installing and configuring of new product builds (MS Access applications).• The deploying of new code into live environments.• Product Management. Ensuring that testing phases for products which I am the lead tester are completed in a timely manner.• Providing project management with regular updates regarding projects which are in a testing cycle.• Performing on site product upgrades and installations.• Providing mentoring and training to new starters.

Rawtenstall, Lancashire

• Hold technical review meetings with the software development teams to ensure awareness of any new technologies being used by development.• Create and execute test cases based on documented client requirements and technical specifications.• Perform risk assessment based on original requirements and delivered product.• Perform testing on Java, PHP, Ruby, HTMLDB and XHTML based applications.• Maintain test environment for deployment of code, including tomcat & apache web servers, JMS and database servers.• Execute test scripts, and check results, on Oracle, PostgreSQL and MySQL databases.• Manage the day to day activities of the QA team, ensuring the work schedule is regularly updated with information of future software releases so as to ensure that the resources would be available for testing.• Regularly hold meetings with development teams to gain an understanding of the applications in development and to learn of project timescales relating to the intended live release dates.• Ensure all ‘bugs’ are accurately recorded within tracking application, generally TRAC. Manage bug from inception to resolution. • Verify all ‘bug fixes’, recording results as part of the test case documentation and also in the tracking application to provide accessible information of knowledge gained during bug fix.• Review and update application technical documentation to be used by the support department, ensuring they have accurate information to provide a high level of support to customers.• Created and maintained all QA process documentation to inform development and support team members how to interact with the department, so that all requests for QA resource can be achieved.• Creation of a bug lifecycle process for the QA department.• Develop and deliver training courses on in house management systems and bespoke applications.• Responsible for managing all company mobile phones and contracts as well as maintaining the company’s Avaya PBX phone system.

Burnley

• Performed set tests following pre-defined instructions. • Created and documented further test procedures of extension transfer software, to ensure all engineers performed same tests across multiple sites.• Created results templates and recorded all required test cases and conclusions.• Carried out of tests on Cisco IP phones and the Cisco Agent Desktop (CAD) soft phone, providing documentation to support results.• Collated the results and relayed them back in an organised and professional manner to C&W developers.

Wakefield, United Kingdom

• Performed testing on an International Gateway working closely with the development team to provide any details relating to any system failures.• Performed and documented tests of Telephony software developed in USA to provide feedback of any issues before the software was released to major blue chip customers.• Performed testing on an automated booking system for a Japanese Airline, providing documentary evidence to support the tests conducted.• Documenting test plans for new features developed for telephony software.• Communicated with development and support engineers to ensure they had access to test results so action could be taken to correct any issues as and when required.• Provided remote support where possible or attended customer site to resolve more complex issues.• Handled customer service requests to ensure a high level of customer satisfaction was maintained.• Performed customer installation of PC’s and products, software upgrades, and directory conversions.• Migration of existing data onto updated operating system, or updated software release.• Responsible for updating and maintaining several documents for the department such as Technical bulletins, Health & Safety documents, Product installed base, Fault guide and Fix, etc.

Btec Hnd Telecommunications, Telecommunications

Education record