Business Analyst (IT) - Program Manager - Project Manager - Support SMEBusiness systems analyst working with Sage Mas200 SQL ERP and Oracle/SQL Server database teams to address new goals for 2012. Transitioned ERP system to new database and application version upgrade, Loaded Manhattan WMOS test server and configured Oracle database options. Interfaced Manhattan WMOS with Sage ERP during WMOS implementation and launch as the project's BA. Interfaced Manhattan IO with ERP and WMOS. Interfaced POS based store ordering system with ERP, IO and WMOS systems by creating an interface middleware application to handle the myriads of data 'on the fly' conversions required by each system.Serving as SME support analyst for ERP system to allow in house resolution of issues. Work with software vendor support teams to update and maintain optimum functionality. Integrated SPS EDI process with legacy systems.

Key member of the corporate CRM loyalty team for Borders Rewards.Interface with Marketing team on Loyalty programs (free and paid) and ensure program requirements are translated into the POS and Commerce on-line systems.POS PCI compliance leader.Installed and maintain central credit switch application.Recognized as a leader in adherence to the SDLC process and SOX compliance requirements. Key member of the PCI audit team and documentation.Create and maintain interfaces with third party vendors.Program support and SME for all projects and vendors interfaces.

CSK acquired Murray's in Dec. 2005. Continued supporting electronic cataloging system and POS systems, serving both Level 2 and Level 3 support roles. Project Manager and BSA for transition of data systems and processes from Murray's to CSK. Managed POS and cataloging software/data transition to CSK systems and corporate support.

Two years in Store Management.Five years as Corporate Trainer Responsibilities included developing management candidates, store training programs for both technology and customer service and serving corporate office support needs. Delivered training programs to corporate audiences on software systems and Lotus/Microsoft Office suites. Delivered technical training series to store personnel. Designed Special Order program to track orders and fulfillment. Five years as Manager of Corporate Help Desk dealing with internal systems support and Store support (120 locations in four states). Project Manager/BSA for Electronic Catalog development project, including hardware selection and project implementation.Five years in IT Development team. Led research and selection process for new POS system. Program manager leading implementation team for JDA Win-DSS POS software and hardware from gap analysis through store rollout. Define, document and detail requirements and project documentation for software enhancements including central credit authorization, CRM Loyalty program, PCI compliance and internal EGC application and integration.