Craig Stephenson Email & Phone Number

United Kingdom

Leeds, United Kingdom

- Monitor and increase the sales activity of the current customer portfolio. This was circa 150 customers with an annual turnover of circa £650k. This was dealing with end users and distribution. The customers covered sectors such and heavy industry, oil & gas and general engineering. - Responsible for quoting larger projects. - Identify, follow & convert new leads. - Work with internal account managers to ensure customer needs are met. - Identify and sell value added services to the customer. - Promote our products and services through digital marketing. - Provide detailed sales information to the management team to ensure budgets can be calculated.

Bradford & Halifax - Uk

- Responsible for all account management and sales within the Bradford, Halifax, Huddersfield area, with circa 3000 trading accounts. The annual revenue is circa £4.6 million with customers covering sectors such as automotive, food & beverage, facilities management, general manufacturing. - Work in partnership with an Internal Key Account Manager to ensure the area grows in sales and margin. - Identify and deliver opportunties of value added services. - Negotiate, set up and manage discount agreements with customers, reviewing them regularly to ensure the customer is compliant. - Work with the corporate team to ensure sites situation in the area are visited and are compliant with any group contract that are in place.

Responsible for customers in the highly technical, advanced composite materials industry.Ensuring all customer's commercial enquiries are responded to accurately and in a timely manner. Ensuring the company's margin requirements are met and exceeded and capacity limitations are heeded.To resolve all customers technical questions regarding any products within the range and suggesting alternatives if necessary. Ensuring all customer complaints are dealt with and responded to.To make sure all company KPI's are met. Liasing with all departments within the company to ensure customers requirements are fully realised and met.To visit the top spending customers on a regular basis.

Responsible for dealing with customers from all sectors of the manufacturing industry, including Automotive, Heavy Industry, Power Generation, Safety Equipment. I dealt with customer accounts with a spend ranging from £1,000 pa to £1,000,000 pa. The responsibility for a total spends of £7.7 Million pa.Understand, develop and promote the Company’s business objectives. Participate with enthusiasm and full commitment to achieve and exceed them. Represent the company to the customer to ensure that all business objectives are achieved; primarily looking at sales, margin, performance and quality. Identify and secure all New Business opportunities in accordance with business growth plans and targets. Ensure regular business reviews are undertaken with the Line Management and relevant Company personnel. Agree with Line Management appropriate measures (Key Performance Indicators) to monitor performance to achieve the Company’s objectives, ensure that they are kept up-to date and displayed prominently. Ensure that customer requirements flow through company organisation, support and co-ordinate all other areas of the business to reach customer expectations. Make regular business reviews with customer to procure the correct levels of stock and service. Ensure that no Excess or Obsolete stock is handed in our operational warehouse. Ensure payments terms are respected and no delay on due date payments. Develop new contracts and Long Term Agreements with existing customers.

Responsible for the business development and customer service of current customer accounts with annual spends of up to £50,000 per annum. To look at the generation and following up of leads for new customers. Management of my own workload to ensure the companies targets are met within the agreed deadlines. Responsible for ensuring enquiries are vetted before sending to the commercial department and ensure they are responded to in a timely manner. Responsible for ensuring new business is implemented in a timely manner. To ensure all business targets are met.

Responsible for the day to day running of demanding customer accounts in the automotive sector. To make sure the customer's requirements are fully understood by all departments within the business.To review customer schedules and ensure stock levels are correct, ensuring product is always available. Also to ensure any obsolescence is reviewed with the customer.Dealing and responding to enquiries, covering all aspects of the business ranging from deliveries, prices issues, and quality problems.Dealing with day to day price enquiries, from sourcing the product to quoting the customer.To ensure the strict quality guidelines in the automotive sector are adhered to at all times.

The same responsibilities as the automotive account manager but instead looking after smaller, less demanding customers.

Hnc, Business And Finance

Nvq Level 3, Business Administration

Education record