• Managed a technical support department, including performance evaluations and hiring• Analyzed network needs and designed action plans to fulfill them• Evaluated and recommended vendors for network infrastructure, communication infrastructure, and IT outsourcing• Purchased network equipment, servers, computers, and application software, amounting to over $50k per year• Supported over 200 computer users with IT concerns• Troubleshot and problem solved computer and network issues• Conducted training seminars on computer applications for office personnel• Implemented a new ERP system as part of the team that garnered the President’s award

• Provided technical support and service to users. • Installed and maintained computers and software. • Designed and programmed custom applications to meet company needs and objectives. • Taught training seminars to users for best network practices and software applications.