Craig Stuller Email & Phone Number

Arlington Heights, IL, US

Long Grove, Illinois

• Resolve software defects as they are discovered with efficient, well-commented code utilizing Java, JavaScript, JSP, Kendo, and Python
• Responsible for deploying the latest releases of the software to the customers, whether on-site or utilizing Docker images within our GCP Kubernetes Cloud Environment
• Maintain all cloud services related to both Software Operation and Data Flow, ensuring a 99.9%+ uptime of all provided services
• Create, document, and deploy all software releases for ProTrack Labor Management Software
• Write and distribute Release Notes for all software releases
• Provide support for Tier 1 software support staff as issues which need further expertise arise

Wells Library

• Facilitated the technological needs of events involving university donors, where millions of dollars are riding on the successful execution of the technology
• Performed first-response triage support for 500 systems across over a dozen libraries on campus
• Coordinated and supported videoconferencing using several technologies such as Adobe Connect, Zoom, and Tandberg, among others
• Handled several long-term projects and saw them to completion
• Maintained and updated the technical procedures manual for recurring issues and maintenance
• Acted as full-stack developer, utilizing PHP, MySQL, HTML, CSS, and JavaScript to design and develop a new Employee Application Portal

• Tutored Indiana University students in a wide range of programming languages and mathematical concepts
• Explained complex programming topics in easy to understand language
• Analyzed student comprehension and adjusts lessons accordingly
• Provided services for languages including Python, Java, HTML, CSS, PHP, CGI, and MySQL

Starcraft II

• Spent 8-12 hours a day developing skills and researching strategies
• Travelled to various locations across the country, competing for prize pools up to $100,000
• Streamed content through twitch.tv
• Recorded and uploaded tutorial videos to youtube.com

Wells Library

• Performed first-response triage support for 500 systems across over a dozen libraries on campus
• Maintained and updated the technical procedures manual for recurring issues and maintenance
• Researched solutions to complex issues and assisted in their implementation
• Assisted Tier 2 support in tackling more complex problems in the environment
• Organized the on-hand inventory, kept a detailed record of supplies on hand, and took the lead on matters related to sending excess supplies to surplus

Health Center

• Resumed duties from helpdesk position until promotion to Systems Administrator in late 2009
• Managed and organized server based projects with Enterprise-level impact
• Coordinated communications concerning problems with University-wide systems
• Advised on computer and network security issues
• Managed several databases through Microsoft SQL Server, and ran queries when requested
• Supplied tier 2 technical support for all hardware and software within the healthcare environment

Office Of The Registrar

• Provided technical support and maintenance for over 500 computers across campus
• Supported Windows 2003 Server environment consisting of 20+ Servers
• Involved in the installation and maintenance of multiple HP SANs
• Used Symantec Backup Exec to perform routine backups and file restorations
• Developed and implemented the disaster recovery plan

Health Center

• Diagnosed and performed troubleshooting of various problems associated with the hardware and software used in the healthcare environment
• Supported electronic health records, medical billing software, and specialized laboratory equipment
• Provided training to end users on specialty software and hardware within the IUHC environment
• Wrote and maintained instructional documentation for both end-user and support-side software
• Maintained and updated the inventory for over 150 PCs and 60 tablets
• Assisted with development of the external website and OneStart modules (HTML and XML, respectively)