Craig Thurmer Email & Phone Number

Sydney, New South Wales, Australia

• Project management, client software planning and training for those transitioning to enta Ticketing and CRM software.• Sales, marketing and public relations for new and existing clients.• Client relationship management and software technical support.• Improving sales, marketing and finance processes for clients.• Improving data analysis tools via SQL and Crystal reports and proving analysis through documentation and demonstration.• Software Development

Australia

• Project management, client software planning and training for those transitioning to enta Ticketing and CRM software.• Sales, marketing and public relations for new and existing clients.• Client relationship management and software technical support.• Improving sales, marketing and finance processes for clients.• Improving data analysis tools via SQL and Crystal reports and proving analysis through documentation and demonstration.

Sydney, Australia

• Human resources management focusing on rostering for a diverse range of deparments, employment satisfaction/problem solving and ensuring casual staff meet business expectations for their roles..

Wollongong, Australia

• Product expert for ProVenue in the Asia Pacific region.• Provide consultancy services to Tickets.com and its clients based on my experience in the Live Events and Ticketing industry.• Undertake Business Needs Analysis for potential clients. Map process and procedural changes from legacy software to ProVenue to help new clients maximise their use of all Tickets.com products. Undertake project work for system implementations for Ticketing, Marketing and Finance Departments.• Trainer… Show more • Product expert for ProVenue in the Asia Pacific region.• Provide consultancy services to Tickets.com and its clients based on my experience in the Live Events and Ticketing industry.• Undertake Business Needs Analysis for potential clients. Map process and procedural changes from legacy software to ProVenue to help new clients maximise their use of all Tickets.com products. Undertake project work for system implementations for Ticketing, Marketing and Finance Departments.• Trainer for both internal and external clients in the APAC region. System Demonstrator for potential clients.• CRM Management including policy and procedural documentation, writing SQL queries for database interrogation and Microsoft Excel Macros to reduce repetitive data analysis tasks.• Communicate with existing clients on product upgrades, new and underutilised system features. Document system processes, enhancement requests and defects. Problem solver for Tickets.com Support Desk when they are unable to find a solution for client requests. Show less

Sydney, Australia

• Ensure no alcohol is served to intoxicated patrons and mirrors. • Ensure patron behaviour doesn’t adversely impact on the experience of other patrons. • Liaise constantly with bar supervisors, security staff and management about hazards and obstacles. • Keep up to date with emergency response procedures.

Sydney, Australia

• Strategic and operational management of the department.• Managed a sales and customer service team of 2 permanent and 6 casual staff.• Developed and implemented new company policies, procedures and systems to improve business efficiency, profitability and customer focused service. • Promote Box Office services to new clients who use other venues. • Develop business relations with existing clients who use Box Office services. • Provide sales analysis tools and sales advice… Show more • Strategic and operational management of the department.• Managed a sales and customer service team of 2 permanent and 6 casual staff.• Developed and implemented new company policies, procedures and systems to improve business efficiency, profitability and customer focused service. • Promote Box Office services to new clients who use other venues. • Develop business relations with existing clients who use Box Office services. • Provide sales analysis tools and sales advice to all hirers. • Database Management including SQL report writing. • Organise legal agreements with clients using box office services at other venues. Organise financial settlements with clients. Write proposals for new and existing clients. Write tender documentation for the purchase of ticketing and marketing software. Show less

Sydney, Australia

• Lead, direct and managed a sales and customer service team of 8 seasonal and 12 casual staff. • Develop and implement a staff customer service training program.• Develop and implement sales and yield management policies in line with budget expectations.* Develop and implement subscription packages to reduce the churn rate and increase the number of new subscribers. • Provide regular sales and customer reporting to executive management. • Manage the customer relationship… Show more • Lead, direct and managed a sales and customer service team of 8 seasonal and 12 casual staff. • Develop and implement a staff customer service training program.• Develop and implement sales and yield management policies in line with budget expectations.* Develop and implement subscription packages to reduce the churn rate and increase the number of new subscribers. • Provide regular sales and customer reporting to executive management. • Manage the customer relationship database for single ticket, subscriber, potential buyers and company voting members. • Manage an inbound and outbound call centre. • Distribute tickets between different ticketing agencies including Sydney Opera House, Ticketek and Ticketmaster. Show less

Sydney, Australia

• Designed and implemented for Fairfax Media over 120 different Olympic corporate programs. Programs ranged from one event, one day or three day events and included scheduling events, organising tickets, transportation, accommodation, food and beverage. • Developed the customer database to provide all corporate clients with personalised customer itineraries and correspondence. • Provide regular management briefings and budget updates. • Trained and managed 1 casual and 8 volunteers… Show more • Designed and implemented for Fairfax Media over 120 different Olympic corporate programs. Programs ranged from one event, one day or three day events and included scheduling events, organising tickets, transportation, accommodation, food and beverage. • Developed the customer database to provide all corporate clients with personalised customer itineraries and correspondence. • Provide regular management briefings and budget updates. • Trained and managed 1 casual and 8 volunteers to work a roster that covered 18 hours a day for one week before and two weeks during the Olympic Games on ticketing and customer service policies of Fairfax Media. • Report back to Fairfax Media on the success of the business plan. Show less

London, United Kingdom

• Advise clients on the most effective ways to use their ticketing and marketing software. • Provide timely responses and solutions to clients regarding their software issues. • Test software before being released into the marketplace.• Accurately document software problems for programmers. • Negotiate and expand client contracts with third party suppliers.

Sydney, Australia

Sydney, Australia

Sydney, Australia

Bachelor Of Arts (Ba), Political Science And Government

Statement Of Attainment In Building Simple Websites, Web Page, Digital/Multimedia And Information Resources Design

Statement Of Attainment, First Aid

Reseponsible Service Of Alchol